Axway B2B Module Lead-Service Support

The role requires the ability to engage directly with clients and work collaboratively within a team while demonstrating a high level of independence and ownership.

The candidate should be capable of handling L2/L3 support, with strong analytical and diagnostic skills, including the ability to perform effective Root Cause Analysis (RCA).

Additional details related to technical competencies, processes, and other requirements are outlined below.

Desired Relevant Experience:

approx

Technical Skills:

1. Strong knowledge of Unix OS, including command-line operations and scripting.
2. Working knowledge of Linux commands and system operations.
3. Solid understanding of SQL and database concepts.
4. Knowledge of programming languages such as Java and JavaScript.
5. Hands-on expertise with B2Bi tools (e.g., Axway B2B, Seeburger, etc.), including:
6. Trading Partner profile management and configuration
7. Process flow design and integration configurations
8. Experience with API management tools (e.g., Axway API Gateway, Apigee, MuleSoft, etc.).
9. Working knowledge of data communication protocols such as AS2, SFTP, FTP, FTPS, and HTTP/HTTPS.
10. Basic working knowledge of AWS cloud services.
11. Ability to troubleshoot, debug, and resolve API-related defects and performance issues.

Domain knowledge:

1. Strong understanding of the healthcare domain, with proven experience in documenting and testing systems to meet specific business requirements.
2. Knowledge of CSOS (Controlled Substance Ordering System).

Soft Skills/Others:

1. Strong communication skills with proven experience in direct client interaction.
2. Ability to effectively coordinate with multiple onshore and offshore teams for day-to-day operations and maintenance activities.
3. Willingness to work in a 247 support model, including APAC, UK, and US shifts, with rotational night shift coverage.
4. Quick learner with the ability to acquire new skills in a short timeframe.
5. Flexible, collaborative, and a strong team player.
6. Prior experience in a lead or senior role.

Process [Must Have]:

1. Experience in application/production support within a 247 operating model; managed services exposure is a plus.
2. Ability to handle L2/L3 support with strong analytical, diagnostic, and Root Cause Analysis (RCA) skills.
3. Hands-on experience with application patching and upgrade activities.
4. Proficiency in monitoring service interruption alerts and troubleshooting issues in line with defined SLAs.
5. Proven ability to address live production issues and resolve them within pre-defined SLAs while maintaining high productivity and quality.
6. Good understanding of ITIL concepts and experience using service management tools such as ServiceNow.

Strong task prioritization skills with the ability to effectively allocate and manage work across team members.

Total Experience Expected: 04-06 years