AWS Lex Bot Developer

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Conversational AI Developer

Responsibilities:

• Design, develop, and deploy conversational bots using AWS Lex.
• Build and manage conversation flows, intents, slots/entities, fulfillment, and error handling.
• Integrate bots with backend systems, APIs, CRMs, and contact center platforms (e.g., Amazon Connect, Twilio, Genesys).
• Implement multi-turn conversations, contextual understanding, and natural dialog experiences.
• Optimize and tune NLU models for higher intent accuracy and better customer experience.
• Work with stakeholders to gather requirements, translate them into conversation designs, and deliver high-quality solutions.
• Implement analytics and monitoring to track bot performance and user interactions.
• Collaborate with cross-functional teams (DevOps, QA, Architects, Product Owners) to ensure scalable and secure deployments.
• Stay up-to-date with advancements in Conversational AI, LLMs, and Generative AI integrations.

Qualifications

• 4+ years of experience in Conversational AI / Chatbot Development.
• Hands-on expertise in AWS Lex.
• Experience with AWS services (Lambda, API Gateway, DynamoDB, Amazon Connect).
• Proficiency in Python, Node.js, or Java for custom fulfillment and integrations.
• Strong understanding of NLU/NLP concepts, intents, entities, and contexts.
• Basic understanding of Large Language Models (LLMs) like Gemini, or Claude.
• Knowledge of cloud infrastructure (AWS preferred; GCP exposure is a plus).
• Experience integrating bots with telephony, IVR systems, and messaging platforms (WhatsApp, Slack, MS Teams, etc.).
• Familiarity with CI/CD pipelines, version control (Git), and agile methodologies.
• Strong problem-solving skills and ability to design scalable bot architectures.

Nice to have:

• Experience with Google CCAI (Contact Center AI).
• Exposure to Azure Bot Framework or Rasa.
• Experience in multi-lingual bot development.
• Knowledge of analytics platforms (Amazon CloudWatch, Dialogflow Insights, Kibana, etc.).
• Knowledge of Google Dialogflow.

We Offer

• Culture of Relentless Performance

  : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

• Competitive Pay and Benefits

  : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

• Work From Anywhere Culture

  : make the most of the flexibility that comes with remote work.

• Growth Mindset

  : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.

• Global Impact

  : collaborate on impactful projects for top global clients and shape the future of industries.

• Welcoming Multicultural Environment

  : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

• Social Sustainability Values

  : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.