AVP / SDL Operations: US Banking Noida || Sr. Manager & above To apply

Ienergizer

14 - 24 years

18 - 33 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

senior manager pnl international banking avp us banking fintech bfsi dispute resolution card operations ach account servicing credit cards customer service operations csat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from iEnergizer

We are actively hiring for the following roles: -

AVP/ SDL, Operations

Note:

Only tenured Sr. Manager Operations, AVP Ops or similar level to apply.
Should be from US banking- Customer Service Process only.
Working location: Noida Sec 60
Working Mode: 5 Days from office
Shifts: Rotational - US

Contact Person: HR Sharandeep Kaur - 9266364422

JD:-

Managing delivery of
international account for US FinTech/US Banking experience (Inbound - Voice & Non-Voice).
Delivery matrix and contractual SLA management.
Ensure timely and accurate reporting of performance metrics and SLAs to the Management
Day to day client management.
Managing a span of 200+ FTEs across multiple account.
Lead all client and internal calls for the process, single point of contact
.
Responsible for deploying optimal workflow to deliver the desired delivery goals.
Deploy and review proper Quality Control measures and Tollgates in process.
Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements.
Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs.
Direct workflow, training and other shared services for optimum functioning of account.
Manage attrition and career planning of all employees within span of control.
Grow account strategically to increase top line for the organization.
Manage and improve profitability of the account.

Educational qualification

Work experience

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