51 Senior Manager Jobs

You will be joining KPMG in India, a professional services firm affiliated with KPMG International Limited since August 1993. As part of this network, you will have access to a global network of firms while being well-versed in local laws, regulations, markets, and competition. KPMG has established offices in various cities across India including Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada. Your role at KPMG in India will involve offering services to both national and international clients across different sectors. The focus will be on providing rapid, performance-based, industry-focused, and technology-enabled services that demonstrate a deep understanding of global and local industries, as well as extensive experience in the Indian business environment. As a part of KPMG in India, you will have the opportunity to work in a diverse and inclusive environment that values equal employment opportunities for all individuals. Your qualifications and skills will be key in contributing to the success of our clients and the growth of the organization.,

Greetings from Technogen !!! We thank you for taking time about your competencies and skills, while allowing us an opportunity to explain about us and our Technogen, we understand that your experience and expertise are relevant the current open with our clients. About Technogen : TechnoGen Brief Overview:- TechnoGen, Inc. is an ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI Level 3 Global IT Services Company headquartered in Chantilly, Virginia. TechnoGen, Inc. (TGI) is a Minority & Women-Owned Small Business with over 20 years of experience providing end-to-end IT Services and Solutions to the Public and Private sectors. TGI provides highly skilled and certied professionals and has successfully executed more than 345 projects. TechnoGen is committed to helping our clients solve complex problems and achieve their goals, on time and under budget. LinkedIn: https://www.linkedin.com/company/technogeninc/about/ Job Title :End User Experience - Senior Manager Required Experience :810 Years Location : Hyderabad. JD summary: Role Summary We are seeking a results-oriented and innovative Senior Manager – IT End User Experience to lead our global endpoint management and EUX operations, based in Hyderabad, India. This role is responsible for overseeing the platforms, teams, and services that deliver, manage, and support end-user computing devices across the enterprise. The ideal candidate will drive seamless, secure, and intelligent digital experiences for employees, leveraging leading tools and practices to ensure operational excellence and workforce productivity. You will manage the teams and technologies responsible for device management, user access, AI-driven automation, experience monitoring, and hardware standards. Key platforms include JAMF, SCCM, Intune, Nexthink, Moveworks, AI Bots, and User Access Management solutions. In addition to strategic oversight, you will ensure these tools are integrated, efficient, and aligned with business needs while fostering innovation and continuous improvement. Key Responsibilities Leadership & Team Management - Lead and develop high-performing global teams responsible for end-user technology management and digital experience. - Foster a culture focused on employee experience, automation, and proactive IT operations. - Partner with service desk, field services, and platform engineering leaders to ensure consistent service delivery. Tool & Platform Ownership - Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools. - Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise. - Ensure tools are optimized for automation, self-healing, and proactive issue resolution. Experience & Operations Management - Champion data-driven decision-making using telemetry, experience monitoring (e.g., Nexthink), and analytics to identify user pain points. - Drive proactive and automated support using AI bots and virtual agents to reduce manual interventions and improve response times. - Collaborate with InfoSec and IAM teams on user access management policies and tools. Process Improvement & Standardization - Define and enforce global standards for device provisioning, software packaging, patching, and endpoint compliance. - Promote self-service and zero-touch provisioning strategies. - Continuously enhance IT processes and workflows using ITIL principles and modern EUX practices. Stakeholder & Vendor Engagement - Collaborate with cross-functional IT teams, including Service Desk, Infrastructure, Security, and Applications. - Manage relationships with software vendors and strategic partners for tool implementation and support. Reporting & Strategic Insights - Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs. - Present EUX insights and strategy recommendations to IT leadership. Qualifications & Experience - Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree or MBA is a plus. - 10+ years of experience in IT operations, with 5+ years in EUC, endpoint management, or digital experience leadership. - Proven track record managing modern management tools (JAMF, SCCM, Intune), experience monitoring (Nexthink), and support automation platforms (Moveworks, AI bots). - Experience with global IT support delivery, device lifecycle management, and endpoint security practices. - ITIL certification and strong knowledge of ITSM frameworks (ServiceNow preferred). Key Skills - Visionary leadership and team-building skills. - Deep expertise in end-user device management and digital experience platforms. - Strong communication and cross-functional collaboration abilities. - Strategic, analytical mindset with focus on operational excellence and customer satisfaction. Best Regards, Syam.M | Sr.IT Recruiter syambabu.m@technogenindia.com www.technogenindia.com | Follow us on LinkedIn

As a Maintenance Senior Manager, you will be responsible for overseeing the maintenance operations of the company. Your primary role will involve leading a team of maintenance technicians and ensuring that all equipment and facilities are properly maintained to prevent any downtime or disruptions to operations. You will be tasked with developing and implementing maintenance strategies to optimize the efficiency and performance of all machinery and systems. This will involve conducting regular inspections, coordinating repairs and upgrades, and managing the maintenance budget to ensure cost-effective solutions. Additionally, as a Maintenance Senior Manager, you will be expected to stay up-to-date on industry best practices and technological advancements in maintenance management. You will need to establish strong relationships with vendors and contractors to secure necessary services and materials for maintenance projects. Overall, the role of Maintenance Senior Manager is crucial in maintaining the smooth operation of the company's facilities and equipment. Your leadership and strategic planning skills will be essential in ensuring that maintenance activities are carried out effectively and efficiently to support the overall success of the organization.,

Gilpin Travels is Hiring For Head - Visa Location - Andheri Key Responsibilities: Develop and implement business strategies to achieve company goals and objectives. Analyze market trends and competitors to identify opportunities for growth and improvement. Oversee the daily operations of the visa and travel services department. Ensure compliance with all visa regulations and policies. Monitor and improve operational processes to enhance efficiency and customer satisfaction. Manage budgets, resource allocation, and financial performance of the department. Maintain high standards of customer service and ensure customer satisfaction. Required Skill : Bachelors degree in Business Administration, Hospitality Management, or a related field Minimum of 10 to 12 years of experience in the travel industry, with a focus on visa services. Proven track record of successful leadership and management. In-depth knowledge of visa regulations, processes, and industry best practices. Excellent communication, negotiation, and interpersonal skills. Interested one can share their resume on komal.jain@gilpintravelindia.com for further discussion

•Lead, mentor, and motivate a team of FRM across the cluster. •Drive revenue and business growth through Service to Sales initiatives, ensuring achievement of cluster targets. •Ensure superior customer service standards while cross-sell and upsell Required Candidate profile • At least 4 to 5 year of Insurance Sales Experience in Direct channel or Agency Channel • Good Communication Skill • Minimum 1.5 years of experience in Direct or Agency Team Handling

Looking for a candidate currently working as an Associate Director OR Sr. Manager in Pre-Sales for the US Healthcare process, with strong experience in RFP/RFI responses, solutioning, and client engagement across payer or provider domains. Required Candidate profile Work Location - Chennai Shift - US Shifts Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Senior Manager Sales (B2B - International Sales Experience & Google ads ) Designation : Senior Manager Key Requirements: Qualification : Any Degree Eligibility: At least 2 years of experience as a Sr Manager/ 1 year as a Associate director / 1 year as a Director. Google ads + b2b sales experience is must Experience leading, inspiring and motivating others to meet goals and metrics. Excellent communication & interpersonal skills Strong analytical and decision-making abilities Demonstrated ability to train and develop new and existing support agents Package: As per market standards Work from office Location: Hyderabad Shift : Night Shift (Fixed Sat & Sun Off) Two-way cab facility Notice Period : 60days Acceptable Hr Balasri - 9030179503 (Share resume to WhatsApp ) Thanks & Regards,

Looking for a candidate currently working as an Associate Director OR Sr. Manager in Pre-Sales for the US Healthcare process, with strong experience in RFP/RFI responses, solutioning, and client engagement across payer or provider domains. Required Candidate profile Work Location - Chennai Shift - US Shifts Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

1.Drive sales through the Broker/Corporate Agent channel across assigned clusters. 2.Develop and maintain strong relationships with Brokers/ Corporate Agents to generate business. 3.Manage a team of Sales Managers assigned to various broker partners Required Candidate profile • 5–8 years in Life Insurance Sales, preferably from Broca/Corporate Agent/Agency or Direct channel. • Minimum 1.5 years of experience in Broca/Agency/Direct Team Handling

Job Description (Activities to be Handled) ACCOUNTABLE FOR MANAGING, DIRECTING, MENTORING AND MOTIVATING OPERATIONAL TEAM THAT AUTHORIZED TO IDENTIFY COST AND SERVICE IMPACTS AND MAKING RECOMMENDATIONS TO SUPPORT AUTHORIZED TO LEAD AND ASSIST IN ALL TYPES OF PROJECTS, INCLUDING START-UPS, TRANSFERS AND MEMBER OF MANAGEMENT REVIEW MEETING. RESPONSIBLE FOR ALIGNING PRIORITIES AND OBJECTIVES WITH THOSE OF THE BUSINESS PARTNERS RESPONSIBLE FOR BUSINESS DEVELOPMENT IN THE REGION. RESPONSIBLE FOR IDENTIFYING RISK INVOLVE IN OPERATIONS. RESPONSIBLE FOR MAINTAINING SAFE AND HEALTHY WORK ENVIRONMENT IN WAREHOUSES WITHIN REGION. RESPONSIBLE FOR REPORTING PRODUCT RELATED COMPLAINT (S) TO PISPL-QA & PRINCIPAL COMPANY-QA RESPONSIBLE TO CONDUCT OPERATIONAL AUDITS AND PRESENT FINDINGS/RECOMMENDATIONS AS REQUIRED RESPONSIBLE TO DIRECT AND MANAGE 3PL DISTRIBUTION CENTRE PRODUCT AND INVENTORY MOVEMENT, RESPONSIBLE TO MANAGE, COORDINATE AND IMPLEMENT COST EFFECTIVE OPERATIONAL SOLUTIONS TO RESPONSIBLE TO MAXIMIZE PRODUCTIVITY, QUALITY AND SERVICE THROUGHOUT OPERATIONS BY UTILIZING RESPONSIBLE TO MENTOR, MANAGE AND SUPPORT WAREHOUSE AND OPERATIONS MANAGEMENT TEAMS ON RESPONSIBLE TO ORCHESTRATE INFORMATION FLOW AND EXECUTION OF PROCESSES AND PROCEDURES FOR RESPONSIBLE TO PROVIDE SENIOR MANAGEMENT WITH INFORMATION AND RECOMMENDATIONS FOR REVIEW CURRENT MATERIAL HANDLING METHODS AND SUPPORT OPERATIONAL REVIEWS OF ENHANCEMENT

Role & responsibilities Must have experience in Senior Copy editor Preferred candidate profile Must have experience in Journal Editing, Language Editing Salary Best in Industries

Senior Manager Operations Night Shifts Location: Whitefield, Bangalore Job Responsibilities : Min. 14-18 year of overall experience in call center/BPS, with 2+ year of experience as a Senior Manager operations Should have managed team size of min. 300+ HC. Experience in working for International Voice process (Call center/Backend) is mandatory Experience of handling multiple clients at the same time. Manage and deliver Service level as expected. Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, PPTs Participation in client calls/quality Calibration/Process updates. Participate in MBR/QBR Review financial data, expense forecast and budgets. Possess knowledge on FTE estimation, planning, Attrition etc. Good in people engagement Ready to work in US time zone and flexible with shifts. Ready to work additional hours as and when required. Share the updateresume to Saanvi.v@conduent.com / Nallamilli.Veeraraghavareddy@conduent.com

Hi.... We are hiring for the position of senior Manager in the Life Insurance sales. Job Details: Experience Required: Prior experience in Life Insurance is mandatory. Background in Agency or APC (Agency Partner Channel) is essential. Responsibilities: Oversee branch operations and ensure sales targets are achieved. Manage and motivate a team of Sales Managers, Advisors, and Agents. Focus on recruitment, training, and retention of channel partners. Ensure compliance with company policies and industry regulations. CTC:5 to 13 LPA. Incentives & best performers will be provided with additional incentives & benefits. How to Apply Email Your Resume: loalithmps@gmail.com WhatsApp Your Updated CV : 8977027369 Thank you for your time, and we look forward to connecting! Thanks & Regards, Chandra Kala Reddy HR -Team

1.Manager - Agency will be responsible for handling an on roll team of 8 -10 sales managers in Agency Channel. 2.Team of Sales Manager will be responsible for Recruitment of Team (Life Insurance Advisors) from own social and professional network. Required Candidate profile Max Age is 45 yrs At least -6year of Agency Sales experience in Insurance Sector At least 2 years of team handling experience Willing to travel across the assigned locations

•Handling a Team of RM,SRM and ERM's. •To establish a relationship with Bank Team and selling life Insurance product of our Company. •Conduct Product training for Bank Branches •Managing cross-functional relationships with Sales, Operations Required Candidate profile • At least 4 to 5 year of Insurance Sales Experience • Good Communication Skill • Minimum 1.5 years of experience in Banca Team Handling

Juniper Square is looking for Senior Manager, Engineering - India to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

To effectively manage a team of RMs and ensure that they meet the organizational goals of liability book growth, fee income and portfolio quality metrics Guide and mentor to the relationship managers to deliver superior customer experience Ensuring RMs are meeting the right set of customers and following the operating rhythm cadence as defined To carry out regular supervisory review cadence as defined Doing joint calls with mapped relationship managers to augment business conversions Customer complaints and service issues management to ensure satisfactory closure within the defined TAT SMFocus on portfolio quality by way of appropriate customer segment fitment, balance growth to maintain true customers and focus on cross-sell of non-financial and financial products Focus on driving RMs to broad-base customer relationship management by way of connect with 100% of the mapped book Provide clarity of business objectives to the mapped RMs Monitoring sales and service processes of the RMs Complete ownership of KRAs of Mapped RMs and Senior RMs across NR, Priority and Burgundy Manage and control attrition in the NTB and ETB mapped book of the RMs Increase the liability book size of NTB and ETB customers mapped to the reporting RMs Improve the product per customer/ family by guiding RMs on the operating rhythm and the sales process To enhance and retain customer profitability by capturing larger share of wallet Ensure all customers are accurately profiled Ensure right products and investment advisory services are provided to the customers by the mapped RMs Ensure RMs are trained and well equipped with data and products to handle customer requirements and service requests Recruitment and training of the relationship management team Ensure timely certifications for all mapped RMs Work closely with the Branch Heads, Cluster Heads and Circle Business Managers to design action plans and drive CO agendas, initiatives and organizational goals To aggressively and cohesively work with different products teams like TPP, Assets, CBG, RFR etc. and help generate business from the mapped book of the RMs To assist RMs to accelerate NTB acquisitions by help building referrals and pipeline for new accounts

1.Manager - Agency will be responsible for handling an on roll team of 8 -10 sales managers in Agency Channel. 2.Team of Sales Manager will be responsible for Recruitment of Team (Life Insurance Advisors) from own social and professional network. Required Candidate profile Max Age is 48 yrs At least -6year of Agency Sales experience in Insurance Sector At least 2 years of team handling experience Willing to travel across the assigned locations

Customer Success Center of Excellence Lead About the Role: Trantor delivers post-sales Customer Success as a Service for enterprise B2B SaaS companies, helping our clients drive Net Revenue Retention (NRR) growth and reduce churn through scalable, high-impact engagement. We are looking for a highly motivated and experienced Customer Success Center of Excellence Leader to join our growing organization. You will be responsible for shaping and executing the customer success delivery strategy , leading and mentoring a team of CSMs and CSEs, and driving excellence through best practices and continuous improvement . Your goal will be to create a proactive, value-led experience that enhances customer satisfaction, product adoption, and long-term retention. Key Responsibilities: Strategic Leadership: Define and implement the Customer Success delivery strategy aligned with client organizational goals. Drive initiatives that improve customer lifecycle management, product adoption, renewals, and expansion opportunities. Collaborate with post-sales practice leadership to design and execute strategies that support customer retention, adoption, and satisfaction. Work cross-functionally with practice leadership, team leads, Support, and L&D to align teams around a unified customer journey and consistent value delivery. Analyze customer data (NPS, CSAT, Churn, usage, retention, etc.) and provide actionable insights to the CS team and leadership. Team Building & Upliftment: Lead, mentor, and inspire a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) Develop career paths, training programs, and coaching plans to foster professional growth. Build a culture of accountability, empathy, customer obsession, and continuous learning. Identify and close skill gaps within the team. Best Practices & Process Optimization: Establish and document customer success best practices, playbooks, and engagement models. Drive process improvements to enhance delivery efficiency, enable data-driven decision-making, and support scalable reporting across the customer lifecycle. Implement tools and systems to support team workflows, such as CRM, CS platforms, and analytics. Design scalable health check frameworks and proactive risk mitigation strategies to support customer retention and success. Support QBRs and executive reporting with data-driven narratives and insights. Develop regular dashboards and reports for CS leadership to monitor customer health, risk, and renewal forecasts. Requirements: 10+ years of experience in Customer Success or related customer-facing roles, including 2+ years in a leadership or managerial capacity. Demonstrated success in leading high-performing, customer-facing teams with a focus on retention, satisfaction, and growth. Prior experience managing Customer Success Engineers (CSEs) is highly preferred. Strong technical aptitude, with hands-on experience or understanding of Cybersecurity and/or Database technologies considered a major advantage. Familiarity with Professional Services delivery models is a strong plus. Proven ability to leverage data and analytics to inform decisions, drive strategy, and measure success. Exceptional communication, interpersonal, and conflict resolution skills, with a customer-centric mindset. Experience with customer success operations frameworks and technology stacks including platforms such as Gainsight, Totango Proficiency in CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or similar tools. Strategic thinker with the ability to execute tactically and drive initiatives end-to-end. Comfortable working with global or multi-regional customer bases and navigating diverse cultural dynamics.

Infinite Computer Solutions India Pvt. Ltd. is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey. Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

•Handling a Team of RM,SRM and ERM's. •To establish a relationship with Bank Team and selling life Insurance product of our Company. •Conduct Product training for Bank Branches •Managing cross-functional relationships with Sales, Operations Required Candidate profile • At least 4 to 5 year of Insurance Sales Experience • Good Communication Skill • Minimum 1.5 years of experience in Banca Team Handling

Job Overview: Support the execution and implementation of standards for testing and commissioning of MEP systems as a subject matter expert on issues related to the MEP design development and implementation of the companys sustainability strategy and initiatives for the best & optimum resources and troubleshooting during project execution Key responsibilities: Coordinate with design development team and consultants during the development of schematics. Evaluate the schematic design documents for the feasibility of the MEP services. To review MEP drawings from architects / consultants and provide valuable inputs with regards to services to ensure that there are no gaps / omissions and the optimum services are being considered for execution of the job. Value engineering and provide guidance to concerned with all aspects of services to ensure effective decision making. Assist the Contracts team in preparing cost estimates, budgets, etc. as a subject matter expertise to ensure that there is no major deviations in cost estimates and also to provide feedback on services in existence and their durability / efficiency. Monitor work of contractors, to ensure that proper methods and technologies are being adapted while installation / execution of services to ensure durability / smooth functioning of equipment / resources and also there are zero / minimum maintenance required in the longer run. Attend meetings Project review meetings to monitor site progress and resolve issues, if any. Prepare various MIS and circulate to all concerned. Monitor budget for all MEP works and certification of bills, claims, etc by contractors. Maintain knowledge of modern maintenance techniques, machinery, processes and equipment related to services and recommend the best possible / optimum systems to be implemented so as to enhance the effectiveness of MEP services. Coordinate with internal team, consultants, contractors for execution of the MEP works and troubleshooting of hurdles / problems, if any to ensure that the project is not delayed and ensuring that the MEP works are carried out as per standards and in accordance with the Project timelines. Qualifications Qualification and Experience: Bachelor's degree in Electrical/Mechanical with 5 - 8 years experience as MEP professional for a construction company Competencies: Should have knowledge of complete construction process and their methodologies Having experience of working in under construction High rise buildings

Collaborate with business leaders and HR partners to understand talent requirements and ensure TA delivery is done within timelines. Create and implement comprehensive recruitment plans aligned with the business vertical's goals and objectives. Stay updated on industry trends and best practices in talent acquisition to enhance sourcing strategies and candidate engagement. Excellent and hands on knowledge of TA Dashboards, presentation, MIS and Analytics. Manage the full recruitment lifecycle, from job requisition to offer acceptance, for various positions within the business vertical. Create a live candidate pipeline to proactively manage projected attrition by conducting interviews, evaluate candidates' qualifications, and recommend top candidates for further consideration. Build SOPs for the team to provide an exceptional candidate experience throughout the recruitment process, ensuring prompt communication, feedback, and transparency. Drive candidate management by fostering a culture of developing and maintaining positive relationships with candidates, providing guidance and support during the application and selection process amongst the team. Plan and implement a recruitment marketing strategy to attract high-quality applicants in line with business strategy, needs and goals Collaborate with marketing and communication teams to develop compelling job advertisements, employer branding materials, and recruitment campaigns. Track, analyse, and report recruitment metrics, such as time-to-fill, cost-per-hire, and candidate quality. Provide regular reports and insights on recruitment activities, trends, and performance to business leaders and HR partners. Utilize data-driven insights to optimize recruitment strategies, improve processes, and make informed de

Greetings!! Openings: 5 Role: Manager/Sr. Manager (Recruitments Exp. is must.) Exp : 8+ yrs. Location: Jaipur/Agra Call : Aditi: 7891924379 Apply to- converseithiring@gmail.com Rgrds, Team Converse

Department Description: Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact. Role overview: Salesforce is currently seeking a Senior Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. This role is 25% billable and in addition to team leadership, you will work with our customers and partners as a senior technical architect to solve critically important business challenges using Salesforces Industries Cloud . Responsibilities: You’ll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers. You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs. Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap. Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying. Lead a project team of developers focused on driving optimized solutions for our Industries clients leveraging Salesforce Service Cloud, Sales Cloud, and Experience Cloud Ensure the success of these teams while securing the highest CSAT and business outcomes Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion Minimum Requirements: 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors. 8+ years of people management experience Strong application design skills combined with strong data, integration, and security architecture skills Expertise in one or multiples of Industry Cloud, Sales/Service/Experience Cloud, and Vlocity OmniStudio Integration Architecture (Must have) Platform Security (Must have) Identity and Access Management / Integration Security Sharing and Visibility (Must have) Data Architecture and Management (Must have) Architectural Design Patterns Apex Design Patterns (Must Have) Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) Proficiency in English Preferred Requirements: Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect) OmniStudio Developer/Consultant Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience A great listener with the ability to communicate with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Adept at navigating/mediating conflict and fostering healthy dialogue Strong interpersonal skills - nurture effective working relationships with others Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes