77 Card Operations Jobs

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is crucial in providing effective technical support to the process and actively resolving client issues either directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients, documenting end user information, and ensuring resolution of client queries within defined SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, incl...

Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter. Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Technical Specialist Analyst This is a rewarding opportunity for a passionate and driven analyst to join...

Role & Responsibilities Handle inbound and outbound customer calls related to credit card products. Explain product features, eligibility, and benefits to customers. Generate leads, provide quotes, and convert inquiries into successful sales. Maintain a positive customer experience and ensure high service quality. Meet and exceed monthly sales and performance targets. Requirements Excellent communication and interpersonal skills. Sales-driven mindset with a strong customer focus. Prior experience in tele sales, banking, or financial services preferred. Ability to work in a fast-paced environment and meet targets. 6 days working (General shift window any 9 hours; 7 PM will be the last shift f...

Role & responsibilities Risk Investigator Associates are ambassadors who earn customer loyalty by delivering personalized, convenient, and secure service. They maintain a high-quality customer experience through a customer-centric approach and take ownership of risk mitigation, complying with various regulations and policies to ensure timely delivery of customer transactions. Risk Investigator Associate acts as a first point of contact ensuring a high-quality, secure, and customer-centric experience while mitigating risks and ensuring compliance. Review transactions and all available information to understand our customers while respecting all identities. Make customer-centric decisions and ...

Responsibilities: * Manage cash transactions from start to finish * Collect & deposit money accurately * Maintain clean work area * Provide exceptional customer service * Process payments via cards & digital methods Employee state insurance Annual bonus Provident fund

Responsibilities: * Collect cash from retail customers * Maintain accurate card records & process payments digitally * Manage cash register, handle transactions & operate card machine Employee state insurance Provident fund Annual bonus

Job Title: Non-Voice Process Associate (UK Shift) / UK Banking Process Location: Firstsource Solutions Limited Brigade Residency. Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Bengaluru Urban Karnataka - 560037 Shift Timings: UK Shift (5:30 PM 2:30 AM IST) Working Days: 5 Days a Week (2 Rotational Offs) Eligibility Criteria: Minimum qualification: 10th Grade Passed (Candidates with a BE, BTech, BSc, or PG degree freshers will not be eligible to apply. ) Excellent written communication skills in English Basic computer proficiency (MS Office, Internet, Email) Ability to work in a fast-paced environment Prior experience in a non-voice proce...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is crucial in providing effective technical support to the process and resolving client issues in a timely manner to meet process SLAs. You will be responsible for managing transactions, handling incoming help requests from clients, documenting end user information, updating availability, recording and tracking queries, following standard procedures, resolving client issues as per SLAs, accessing internal knowledge bases, identifying product details, maintaining call logs, updating self-help documents, escalating serious issues, ensuring product information disclosure, delivering excellent customer service, troubles...

Manage and coordinate card operations activities to ensure timely and accurate processing. Collaborate with cross-functional teams to resolve operational issues and improve processes. Develop and maintain relationships with international clients and stakeholders. Analyze and report on operational metrics to identify areas for improvement. Implement process improvements to increase efficiency and reduce errors. Ensure compliance with regulatory requirements and industry standards. Job Requirements Minimum 2 years of experience in a related field, preferably in IT Service & Consulting. Excellent communication and interpersonal skills, with fluency in French. Strong analytical and problem-solvi...

Roles and Responsibilities Manage chargeback disputes from initiation to resolution, ensuring timely and effective processing. Basic understanding of banking processes, especially Card fraud/Dispute types Collaborate with internal teams to investigate and resolve card disputes, maintaining high customer satisfaction ratings. Utilize expertise in credit card operations, dispute management, and us banking processes to minimize losses and optimize outcomes. Develop strong relationships with customers through excellent communication skills, empathy, and problem-solving abilities. Stay up-to-date on industry trends and regulatory changes to continuously improve knowledge and performance. Details ...

Roles and Responsibilities Manage chargebacks, disputes, and refunds for various payment methods (credit card, debit card, wallet). Ensure timely resolution of transaction issues within SLA guidelines. Collaborate with internal teams to resolve complex transactional queries. Maintain accurate records of all interactions with customers and stakeholders. Desired Candidate Profile Graduate degree (B.A/B.B.A/B.M.S/ B.Com) from a recognized university.? Strong communication skills for effective interaction with customers and team members. Proficiency in banking processes, including card payments, dispute management, and transaction processing. US Shift (5:30 PM to 2:30 AN) and Both side cab +Meal...

Roles and Responsibilities: Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets. To proactively maintain regular engagement with key client contacts in line with client expectations. Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures. Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled ...

As a member of Wipro Limited, your role involves providing effective technical support to the process and resolving client issues promptly to meet process SLAs. Your responsibilities include: - Managing transactions with high quality standards - Handling incoming help requests from clients via telephone and emails courteously - Documenting relevant end user information - Updating availability in the RAVE system for process productivity - Recording and tracking all queries - Following standard procedures to resolve client issues within defined SLAs - Maintaining internal knowledge bases for effective problem resolution - Identifying trends in call logs to prevent future problems In addition t...

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources levera...

Job description 2-3 years in corporate travel and card operations or similar service support roles Experience with travel tools and card tools,. CTC 6.5 lpa + Shift allowance Shift 10PM -7 AM Cab 2way Cab Job Summary We're looking for a Global Travel & Cards Support Specialist to support the day-to-day execution of Client's travel and card program. Youll focus on making processes easier for our colleagues, more efficient, and more compliant by managing tactical workflows, resolving employee issues, and working closely with internal teams and vendor partners. Main Responsibilities Support any travel and card policy questions via email and Slack Manage American Express application process, inc...

Mandatory: Establish partnerships and farm relationships with Financial Institutions (NBFC/MFI/ECOM/Logistics) and Government organizations for Direct to Retail (Cash Business) B2B sales exp required Target Industry: BFSI & Fintech Working:5 days

2-3 years in corporate travel and card operations or similar service support roles Experience with travel tools and card tools,. CTC 6.5lpa + Shift allowance Shift 10PM -7 AM Cab 2way Cab Call 9791593200, 7200550458, 9361349589 Required Candidate profile Support any travel and card policy questions via email and Slack Manage American Express application process, including confirmation of required training, initiation of application,

We are hiring for Aml Analyst Graduate or undergraduate both can apply with 6 months experience in Aml, Kyc, Fraud, CDD, EDD 5 days working 1 way cab location- Malad Immediate joining HR Kanchan 9691001643 Required Candidate profile Excellent verbal and written communication are required Banking or Fraud experience is mandatory

Disputes Credit Card Non-Fraud Analyst Must have skills 2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code). Analyze customer complaints and transaction histories to identify discrepancies Ensure compliance with client SLAs, internal controls and regulatory guidelines Review and validate disputes for accuracy, ensuring adherence to card netwo...

We are hiring for Aml Analyst Graduate or undergraduate both can apply with 6 months experience in Aml, Kyc, Fraud, CDD, EDD 5 days working 1 way cab location- Malad Immediate joining HR Arti 9522754537 Required Candidate profile Excellent verbal and written communication are required Banking or Fraud experience is mandatory

Hiring for Chargeback Profile Immediate joiners only Min 1 year exp 5 days work 2 weekoff US Rotational shift & Off 1 way cab Bangalore Location Salary- 30 to 40%Decent hike Call HR Raksha@9900969073 raksha@thejobfactory.co.in

Investigate resolve credit card fraud disputes in compliance with regulatory and card scheme requirements Review analyze complex transaction data to detect fraudulent or irregular activities Work on dispute resolution workflows, chargeback, fraud mgt Required Candidate profile Ensure timely resolution of disputes while maintaining compliance accuracy Collaborate with fraud prevention teams, banking operations, card networks preferably Mastercard Maintain confidentiality Perks and benefits Perks and Benefits

Good Experience in Card programming, Accounts Payable, T&E process, NetSuite Concur experience is preferred leading a team of 3-5members

As a Full-time Experienced professional with a General Equivalency Diploma, your role will involve managing day-to-day operations associated with 65+ clients hosted on RPaaS platform from an L1 perspective. You will be the single point of contact for clients located in Mumbai and Bangalore, ensuring a seamless client experience by showcasing performance reviews, addressing critical bug fix issues, and containing client escalations related to P1/P2 issues. Your responsibilities will also include coordinating with internal teams for faster closure of Code Fix tickets, ensuring maximum Same Day Resolution on Incidents and Service Requests, and conducting feedback sessions with engineers. Additi...

Job Title: Credit Card Dispute Resolution Analyst Locations: Offshore - Mumbai | Bangalore | Chennai | Pune (Onsite presence required in gulf countries on a need basis) Experience Required: 5 to 10 Years No. of Openings: 03 Salary Range: 10 LPA to 25 LPA (based on experience and expertise) About the Role: We are seeking experienced Credit Card Dispute Resolution Analysts to join our dynamic Fraud & Disputes Operations team. This role involves investigating, resolving, and managing credit card disputes in compliance with internal policies, network regulations, and customer expectations. You will play a critical role in safeguarding customer trust, ensuring timely resolution of chargebacks, an...