63 Card Operations Jobs

Job description 2-3 years in corporate travel and card operations or similar service support roles Experience with travel tools and card tools,. CTC 6.5 lpa + Shift allowance Shift 10PM -7 AM Cab 2way Cab Job Summary We're looking for a Global Travel & Cards Support Specialist to support the day-to-day execution of Client's travel and card program. Youll focus on making processes easier for our colleagues, more efficient, and more compliant by managing tactical workflows, resolving employee issues, and working closely with internal teams and vendor partners. Main Responsibilities Support any travel and card policy questions via email and Slack Manage American Express application process, including confirmation of required training, initiation of application, any reported fraud issues, lost card, tracking card cancellations, running reports to identify risk, cards with no spend, etc. Work in Navan platform to update policies, processes, support travelers in requests (i.e. guest travel, group travel, trouble shooting) Update playbooks as required Run reports to identify trends (via Navan and American Express) Qualification & Experience 2-3 years in corporate travel and card operations or similar service support roles Experience with travel tools (e.g., Navan, TripBam) and card tools, (e.g. Amex@Work, JPMorgan) Excellent Google Sheets/Excel experience A collaborative approach with strong written, verbal, and organizational skills, with the ability to get things done without creating friction A service-first mindsetyou enjoy solving problems for people Comfort working across time zones with global teams Good communication skills Please call Varsha 7200847046 for more Info Regards varsha 7200847046

Mandatory: Establish partnerships and farm relationships with Financial Institutions (NBFC/MFI/ECOM/Logistics) and Government organizations for Direct to Retail (Cash Business) B2B sales exp required Target Industry: BFSI & Fintech Working:5 days

2-3 years in corporate travel and card operations or similar service support roles Experience with travel tools and card tools,. CTC 6.5lpa + Shift allowance Shift 10PM -7 AM Cab 2way Cab Call 9791593200, 7200550458, 9361349589 Required Candidate profile Support any travel and card policy questions via email and Slack Manage American Express application process, including confirmation of required training, initiation of application,

We are hiring for Aml Analyst Graduate or undergraduate both can apply with 6 months experience in Aml, Kyc, Fraud, CDD, EDD 5 days working 1 way cab location- Malad Immediate joining HR Kanchan 9691001643 Required Candidate profile Excellent verbal and written communication are required Banking or Fraud experience is mandatory

Disputes Credit Card Non-Fraud Analyst Must have skills 2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code). Analyze customer complaints and transaction histories to identify discrepancies Ensure compliance with client SLAs, internal controls and regulatory guidelines Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality Hands on experience of VISA cards Experience with Dispute management applications (Pega or Quavo) and processing platforms Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions Proven experience in handling escalations and complex dispute investigations Familiarity with card rules and regulatory requirement

We are hiring for Aml Analyst Graduate or undergraduate both can apply with 6 months experience in Aml, Kyc, Fraud, CDD, EDD 5 days working 1 way cab location- Malad Immediate joining HR Arti 9522754537 Required Candidate profile Excellent verbal and written communication are required Banking or Fraud experience is mandatory

Hiring for Chargeback Profile Immediate joiners only Min 1 year exp 5 days work 2 weekoff US Rotational shift & Off 1 way cab Bangalore Location Salary- 30 to 40%Decent hike Call HR Raksha@9900969073 raksha@thejobfactory.co.in

Investigate resolve credit card fraud disputes in compliance with regulatory and card scheme requirements Review analyze complex transaction data to detect fraudulent or irregular activities Work on dispute resolution workflows, chargeback, fraud mgt Required Candidate profile Ensure timely resolution of disputes while maintaining compliance accuracy Collaborate with fraud prevention teams, banking operations, card networks preferably Mastercard Maintain confidentiality Perks and benefits Perks and Benefits

Good Experience in Card programming, Accounts Payable, T&E process, NetSuite Concur experience is preferred leading a team of 3-5members

As a Full-time Experienced professional with a General Equivalency Diploma, your role will involve managing day-to-day operations associated with 65+ clients hosted on RPaaS platform from an L1 perspective. You will be the single point of contact for clients located in Mumbai and Bangalore, ensuring a seamless client experience by showcasing performance reviews, addressing critical bug fix issues, and containing client escalations related to P1/P2 issues. Your responsibilities will also include coordinating with internal teams for faster closure of Code Fix tickets, ensuring maximum Same Day Resolution on Incidents and Service Requests, and conducting feedback sessions with engineers. Additionally, you will be responsible for resource management, shift adherence, compliance monitoring, and 24x7 production support operations. Key Responsibilities: - Managing day-to-day operations for 65+ clients on RPaaS platform - Showcasing performance reviews and addressing critical bug fix issues - Serving as a single point of contact for clients and containing escalations - Coordinating with internal teams for faster closure of Code Fix tickets - Ensuring maximum Same Day Resolution on Incidents and Service Requests - Conducting feedback sessions with engineers - Managing resources for achieving client and management objectives - Monitoring compliance, process consistency, and shift adherence Required Qualifications: - Hands-on experience with SQL/DML, FLT/SNOW, Kibana/Xtranet, ATM/Card Operations - Operational Execution, Escalation Resolution, Client Service, Team and Workforce Management, Communication Presentation, Problem Solving skills In addition to the technical and management skillsets, the ideal candidate for this position should hold a Bachelor's degree in computer science, information systems, or an equivalent combination of education, training, or work experience. As part of the role, you will need to have a strong technical understanding of data processing, knowledge of banking applications and their interdependencies, and excellent project management and communication skills. Your customer-focused leadership abilities, along with exceptional customer service skills, will help in building high levels of customer satisfaction for both internal and external clients. Your problem-solving, team management, and time management skills will be crucial in ensuring efficient operations and service delivery. Please note that FIS is committed to protecting the privacy and security of all personal information processed to provide services to clients. Recruitment at FIS primarily works on a direct sourcing model to ensure transparency and fairness in the hiring process.,

Job Title: Credit Card Dispute Resolution Analyst Locations: Offshore - Mumbai | Bangalore | Chennai | Pune (Onsite presence required in gulf countries on a need basis) Experience Required: 5 to 10 Years No. of Openings: 03 Salary Range: 10 LPA to 25 LPA (based on experience and expertise) About the Role: We are seeking experienced Credit Card Dispute Resolution Analysts to join our dynamic Fraud & Disputes Operations team. This role involves investigating, resolving, and managing credit card disputes in compliance with internal policies, network regulations, and customer expectations. You will play a critical role in safeguarding customer trust, ensuring timely resolution of chargebacks, and minimizing financial exposure due to fraud or transactional errors. Key Responsibilities: Investigate and resolve credit card disputes raised by customers across various transaction types Review chargebacks, representment documents, and fraud claims to determine resolution paths Ensure end-to-end dispute lifecycle is managed within regulatory and scheme (Visa/Mastercard) timelines Liaise with merchants, acquiring banks, and internal stakeholders for documentation and case resolution Maintain compliance with card network regulations (Visa, Mastercard, AMEX, etc.) and company policies Analyze dispute trends and provide insights to improve processes and reduce losses Respond to customer escalations and ensure high-quality service and resolution Prepare accurate documentation, reporting, and audit trails for each case Required Skills & Qualifications: 5-10 years of experience in credit card disputes, chargebacks, or fraud claims Deep understanding of chargeback rules (Visa, Mastercard, RuPay, AMEX) Hands-on experience with dispute resolution platforms and case management tools Strong knowledge of credit card operations, transaction lifecycle, and payment systems Familiarity with fraud types and customer authorization verification Ability to read and analyze transaction logs, receipts, and merchant communications. Business Verticals: =============== - Banking and Financial Services Industry (BFSI) - Insurance - Telecom - Oil & Gas - Utilities - Healthcare - Supply Chain / Logistics Job REF Code: CCDRA_0925 Email ID: spectrumconsulting1985@gmail.com Please Email Your CV with Job REF Code [ CCDRA_0925 ] as subject

Hiring for Chargeback Profile Immediate joiners only Min 1 year exp 5 days work 2 weekoff US Rotational shift & Off 1 way cab Bangalore Location Salary- 30 to 40%Decent hike Call HR Raksha@9900969073 raksha@thejobfactory.co.in

Responsibilities: * Manage cash transactions accurately and efficiently * Collect customer payments promptly * Maintain cleanliness and organization of workspace * Provide exceptional customer service at all times Annual bonus Provident fund Employee state insurance

About The Role Skill required: AML fraud mgmt. Financial Crime & Fraud Management Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with AML and Fraud mgmt experience.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. What are we looking for? Written and verbal communicationThorough understand of Claims life cycle and corresponding regulatory requirementsKnowledge of regulations like banking secrecy act, USA Patriot Act, Truth in Lending Act and knowledge of Banking regulations (Reg Z)Overseeing the team s performance, providing guidance and training, and evaluating their performance Must of 2 years of experience in managing card operations and should have Team leads reporting from multiple streamsLeading projects and processes related to data sampling, modeling, and validation Ensuring the organization meets legal and regulatory obligations, and adhering to policies and regulations Reporting fraud metrics and monitoring the effectiveness of the fraud program Identifying opportunities for improvement and driving operational change Minimizing breaches and risk events, and resolving operational incidents Working with partners and key stakeholders to protect the organization s reputationQuerying and mining large data sets to discover transaction patternsReporting WBR/MBR with insightsFraud Risk ManagementExcellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.Demonstrated ability to work independently and make complex investigation decisionsAbility to establish strong client relationshipExcellent problem-solving skills and demonstrated ability to analyze problems logically and make rational data driven decisionsSelf-disciplined, diligent, proactive and detail oriented.Preferred experience in customer handling, end-user interactions through chats, emails, etc.Availability to work flexible hours, including evenings, weekends, and holidays.People and Conflict Management skillClient and Internal stake holder management Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Hiring for Chargeback Profile Immediate joiners only Min 1 year exp 5 days work 2 weekoff US Rotational shift & Off 1 way cab Bangalore Location Salary- 30 to 40%Decent hike Call HR Raksha@9900969073 raksha@thejobfactory.co.in

Role & responsibilities Position Title: Analyst Banking Operations Career Level: P1 Job Category: Associate Role Type: Hybrid Job Location: Bangalore Value Preposition We are looking for a highly motivated, analytical, and resourceful Operations Analyst who can support FCBs growth. You bring your real self to work, and you live our values - trust, teamwork, and accountability About the Team: The Data Stewardship team is a group of dedicated professionals who ensure clean, reliable and accurate business data within the bank. Our values drive everything we do. Join us and make a meaningful impact on your career. Impact In this role you will be responsible for providing professional, timely and efficient service to FCB client requests through the processing of ensuring data quality. You will do this by proactively driving and contributing to First Citizens vision of clean, reliable and accurate business data. Data Stewardship also involves the identification and maintenance of relationships between receivables and other third-party sources. You will be required to review system generated tasks to identify relationships; perform maintenance request to update record attributes as needed. At times provide support of user acceptance testing for data remediation projects. You will work with colleagues and management to improve the quality of client service delivered to our clients. Key Deliverables Accuracy and Attention to detail Evaluate and monitor data quality, integrity, accuracy and consistency to include identifying and reporting anomalies. Understand internal data flows. Organization and timeliness Prioritize work to meet service level agreements for various lines of business. You identify and escalate in a timely manner complex issues or situations that require further analysis or investigation to determine nature of the problem to identify a feasible solution for client. Initiative and continuous improvement Identify and participate in implementing efficiencies to existing processes. You will assist the management team and department in various department initiatives or ongoing projects related to data remediation. Compliance Compliance with all First Citizen Bank regulatory training and ensure these programs and policies are applied consistently across the business. Personally responsible for compliance with all such regulatory and governance programs. Display clear understanding of key risk in processing and aid in identifying and driving implementation of solution. Accountability - Accountability for understanding and adhering to bank policies, procedures, legal and compliance are critical in this role. Assist the Supervisor/Manager in ensuring that adequate operations controls are implemented, risks are mitigated, and processes are compliant with regulatory requirements Skills and Qualification Functional Skills: Analytical and Organizational Skills Strong organizational and time management skills are important as multi-tasking is essential Ability to prioritize effectively Must have excellent verbal, written and interpersonal communication skills Decision making under pressure . Capability to make sound, time sensitive decisions in high volume and high-risk scenarios. Proactive in escalating potential risks to seniors in the team or manager. Team member Engagement Must be able to work independently in completing assigned duties while also working as a team to keep associates apprised on any changes. Lead/Support data remediation projects as assigned Education and Experience: Degree/masters degree in Banking and Finance 2-4 yrs. of legal entity data/Client Master data management experience Proficient with Informatica MDM US banking experience is a plus. Technical/Business Skills: Data Analysis & reporting a. Excellent analytic and reporting skills b. Experience with Informatica MDM C. Expertise on MS office tools Leadership Qualities (For People Leaders) NA Relationships & Collaboration Reports to: Senior Manager, Banking Operations Partners: Onshore teams and various business lines . Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

About The Role Skill required: AML fraud mgmt. Financial Crime & Fraud Management Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with AML and Fraud mgmt experience.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. What are we looking for? Written and verbal communicationIn-depth knowledge about Fraud investigation, Fraud Detection, Dispute, Chargebacks.Advanced Proficiency required in English Language for comprehension (B2 EN prerequisite)Analyzing risk events or alerts from the perspective of Fraud Investigation and Card Testing, anti-money laundering, terrorist financing and KYCKnowledge of regulations like banking secrecy act, USA Patriot Act, Truth in Lending Act and knowledge of Banking regulations (Reg Z)5+ years minimum experience in working in Fraud Investigation, Fraud Detection, Chargebacks & DisputesMinimum 2 years of experience leading Enterprise Fraud OperationsPrior experience of managing pilot card operations would be an added advantageProficiency in multitasking and managing multiple chat conversations simultaneously.Strong sense of responsibility and accountability for providing top-notch customer experiences.Provide clear and actionable recommendations to enhance both user experience and complianceFraud Risk ManagementExcellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.Demonstrated ability to work independently and make complex investigation decisionsAbility to establish strong client relationshipExcellent problem-solving skills and demonstrated ability to analyze problems logically and make rational data driven decisionsSelf-disciplined, diligent, proactive and detail oriented.Preferred experience in customer handling, end-user interactions through chats, emails, etcAvailability to work flexible hours, including evenings, weekends, and holidays.People and Conflict Management skill with data analytics skillClient and Internal stake holder management Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Hiring for Chargeback Profile Immediate joiners only Min 1 year exp 5 days work 2 weekoff US Rotational shift & Off 1 way cab Bangalore Location Salary- 30 to 40%Decent hike Call HR Raksha@9900969073 raksha@thejobfactory.co.in

Job description Looking for 5 +years experience in Fraud Disputes, Work From Office Job Location: Pune 1 Way cab facility Night Shift Notice Period- Immediate to 15 Days Essential skills: 5 years of relevant experience in Fraud Disputes Excellent written and verbal communication skills. An investigative curiosity with strong critical thinking skills and the ability to communicate vision across the organization. Job Description Any Banking Operations experience Managing Daily Operations Managing Team of upto 15 resources Team mentoring and coaching individual associates who may fall below desired performance Handle first level escalations on process issues that cannot be resolved by agents Monitoring and ensuring closure of daily/weekly and monthly deliverables Managing SLA, Daily reporting, Agent's leave planning Monitor random calls/cases to improve quality, minimizing errors and track operative performance. Continuously contribute towards process improvement Maintain a strong knowledge of products and services for customers that we are servicing Interested Please Contact Krishna-8072255275

Mandatory: Establish partnerships and farm relationships with Financial Institutions (NBFC/MFI/ECOM/Logistics) and Government organizations for Direct to Retail (Cash Business) B2B sales exp required Target Industry: BFSI & Fintech Working:5 days

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Required Candidate profile BE+MBA/Any PGA Techical background Mandatory READ CAREFULLY-JD

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions to meet clients" most complex digital transformation needs. With a global presence of over 230,000 employees and business partners in 65 countries, we are committed to helping our customers, colleagues, and communities thrive in an ever-changing world. We are currently seeking a Technical Support Specialist to join our team. **Role Purpose:** As a Technical Support Specialist, your primary role will be to provide effective technical support to our processes and promptly resolve client issues while meeting process SLAs. Your responsibilities will include: - Managing transactions to required quality standards - Handling incoming help requests from clients via telephone and/or emails in a courteous manner - Documenting end user identification information and the nature of problems or issues - Updating availability in the RAVE system for optimal productivity - Recording, tracking, and documenting all queries received and resolutions - Following standard processes and procedures for query resolution **Key Responsibilities:** 1. Supporting clients by resolving queries as per SLAs 2. Accessing internal knowledge bases and resources for effective problem resolution 3. Documenting call logs to identify trends for preventive measures 4. Providing excellent customer service through diagnosis and troubleshooting 5. Maintaining logs and records of customer queries 6. Offering alternative solutions to retain customer satisfaction 7. Communicating effectively with clients 8. Building capabilities for operational excellence and superior customer service levels **Performance Parameters:** 1. Process: Number of cases resolved per day, compliance to process and quality standards, meeting SLAs, Pulse score, Customer feedback 2. Self-Management: Productivity, efficiency, absenteeism, Training Hours, Number of technical training completed **Mandatory Skills:** Retail Banking (Card Operations) **Experience:** 1-3 Years At Wipro, we are reinventing our world and seeking individuals inspired by reinvention to join us in building a modern Wipro. We are dedicated to constant evolution and invite you to design your own reinvention with us. Come be a part of a purpose-driven business that empowers you to realize your ambitions. Applications from individuals with disabilities are explicitly welcome. Join us at Wipro and embark on a journey of continuous growth and reinvention.,

Responsibilities: * Manage cash transactions accurately * Maintain financial records & reports * Process card payments digitally * Follow company policies & procedures * Assist with inventory management Annual bonus Provident fund Employee state insurance

Job description Looking for 5 +years experience in Fraud Disputes, Work From Office Job Location: Pune 1 Way cab facility Night Shift Notice Period- Immediate to 1 Month (maximum) Essential skills: 5 years of relevant experience in Fraud Disputes Excellent written and verbal communication skills. An investigative curiosity with strong critical thinking skills and the ability to communicate vision across the organization. Job Description Experience in Team handling Managing Daily Operations Managing Team of upto 15 resources Team mentoring and coaching individual associates who may fall below desired performance Handle first level escalations on process issues that cannot be resolved by agents Monitoring and ensuring closure of daily/weekly and monthly deliverables Managing SLA, Daily reporting, Agent's leave planning Monitor random calls/cases to improve quality, minimizing errors and track operative performance. Continuously contribute towards process improvement Maintain a strong knowledge of products and services for customers that we are servicing Interested Please Contact Krishna-8072255275

Mandatory: Establish partnerships and farm relationships with Financial Institutions (NBFC/MFI/ECOM/Logistics) and Government organizations for Direct to Retail (Cash Business) Target Industry: BFSI & Fintech Working:5 days Timings: 9.30 AM-6.30 PM