AVC:Unit Manager Secured Loans

About Axis Virtual Centre

Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide ficial solutions via cross-sell and upsell The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experienceThe Unit Manager manages an outbound team (on partner payrolls) across various Banking products The Unit Manager manages around 150 member team with the support of 9 to 10 Team Leaders and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channelSupervise a team of 150+ strong tele callers who will be engaged in selling of products to existing customers of the bankManage a team of Virtual Relationship Managers Credit Card - AcquisitionDevelop and implement effective sales strategy to achieve business objectivesAnalyze business numbers to identify opportunities and gaps for corrective actionsEnsure delivery of the sales targets assigned for the respective line of businessImprove existing processes to enhance productivity and overall performance of the teamGuide, coach and motivate teams across locations for improved performanceQualificationsPost Graduate from recognized university with more than 6 years of relevant experienceRole ProficienciesSound knowledge of retail banking products and processKnowledge of digital banking channels like, Internet Banking, Mobile AppLeadership skills, Inter personal skills, Analytical skills