924 Avaya Cms Jobs - Page 10

Responsibilities: Provides exceptional internal customer service by communicating proactively via IM, email, and/or phone with call center stakeholders to achieve targeted service level and other quality standards. Ability to apply critical thinking skills and use decisive judgement under minimal supervision to make important business decisions. Utilizes a variety of software such as Alvaria real time adherence, Alvaria eWorkforce management, Cisco and Aceyus to monitor real time adherence and respond to call centre call drivers. Responds and reacts to call centre call drivers such as outages and planned or unplanned events to ensure the company meets service level targets. Enters and adjust...

Key Responsibilities: Develop and maintain accurate workforce forecasts based on historical data, business trends, and planned events. Create and manage employee schedules to ensure adequate coverage for operational needs. Monitor real-time adherence and adjust staffing levels as needed to meet service level agreements (SLAs). Analyze workforce performance metrics and generate reports for management review. Collaborate with HR, operations, and other departments to address staffing challenges. Support workforce-related projects and process improvements. Use workforce management software and tools effectively. Manage leave planning, shift swaps, and other scheduling adjustments. Identify gaps ...

Roles and Responsibility Design and implement SAP solutions for clients. Collaborate with cross-functional teams to identify business requirements and develop solutions. Develop and maintain technical documentation for SAP implementations. Provide training and support to end-users on SAP solutions. Troubleshoot and resolve technical issues related to SAP implementations. Work closely with the sales team to understand customer needs and provide tailored solutions. Job Requirements Minimum 9 years of experience in SAP solution architecture. Strong knowledge of SAP functional and configuration aspects, including LE WM or S4/Hana. Experience in Supply Chain related modules (SD, MM, LE, PP, SCM)....

About the team This role is a part of WFM team What will you be doing Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving scheduling, resources, or technical issues. Gather, analyze, prepare and summarizes recommendations for Long term plan on HC, minutes from a strategy perspective both long term & Short term, researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments. Prepares reports for management summarizing results of research, analyses and...

We are looking for a skilled SAP Solution Architect with 9 to 12 years of experience. The ideal candidate will have expertise in designing and implementing SAP solutions, particularly in warehouse management. Roles and Responsibility Design and implement SAP solutions for clients. Collaborate with cross-functional teams to identify business requirements and develop solutions. Develop and maintain technical documentation for SAP implementations. Provide training and support to end-users on SAP solutions. Troubleshoot and resolve technical issues related to SAP implementations. Work closely with the sales team to understand customer needs and provide tailored solutions. Job Requirements Minimu...

Notice Period: Immediate Employment Type: Contract CDE Certification must Person should be willing to work on 24/7 Support Person should be at least 4 to 5 years of Experience into CyberArk.Person must have hands on experience in below concepts Onboarding of Accounts. Offboarding of Accounts Reports generation and preparation Safe creation and access provision Platform duplication and customization. Strong problem solving skills(Password management and session management issues) Person should know about master policy and how it works. person must have knowledge on DR drill process in CyberArk environment. Person should know how to install and upgrade our CyberArk Components((EPV,PVWA,CPM,PSM...

What success looks like in this role: Initiatives : Lead or participate in special projects related to asset management, such as system upgrades, process reengineering, or strategic initiatives Certifications : Should be ITILV4 & CSA Certified 1. IT Asset Lifecycle Management - Asset Tracking: Monitor and manage the entire lifecycle of IT assets, from procurement through to disposal, ensuring accurate tracking and recording of asset details in ServiceNow or other asset management systems - Inventory & Stock Management: Maintain a comprehensive inventory of IT assets, ensuring that all hardware and software assets are catalogued, updated, and managed efficiently - Service Catalog: Manage and ...

We are looking for a skilled MS SQL professional with 7 to 12 years of experience. The ideal candidate should have a strong background in MS SQL and be able to work immediately or within 30 days. This position is available in Chennai and Mumbai. Roles and Responsibility Design, develop, and implement database solutions using MS SQL. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain databases to ensure high performance, security, and scalability. Troubleshoot and resolve database-related issues efficiently. Optimize database queries for improved performance and efficiency. Ensure data integrity and consistency across the organization...

We are looking for a skilled Appian professional with 5 to 10 years of experience to join our team in Bangalore, Hyderabad, Chennai, Pune, and Noida. The ideal candidate will have expertise in implementing and architecting Appian solutions. Roles and Responsibility Design and implement Appian applications using various tools and technologies. Collaborate with cross-functional teams to identify business requirements and develop solutions. Develop and maintain process models, SAIL interfaces, web APIs, and sites. Implement Process Model as a Service, Admin Console, Document Management, and Integration Smart Services. Ensure seamless integration of Appian applications with other systems and ser...

Roles and Responsibility Analyze and interpret complex data sets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Provide exceptional customer service and support to internal stakeholders. Identify and mitigate risks associated with poor planning and resource allocation. Develop and maintain reports and dashboards to track key performance indicators. Job Requirements Strong understanding of IT Service & Consulting industry trends and best practices. Excellent analytical and problem-solving skills, with attention to detail. Ability to work effectively in a t...

Roles and Responsibility Develop and implement operational strategies to enhance travel services and customer experience. Manage and oversee daily travel operations, including booking, ticketing, and accommodation arrangements. Collaborate with cross-functional teams to ensure seamless integration of travel services with other business functions. Analyze operational data to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Lead and motivate a team of travel professionals to achieve operational excellence. Job Requirements Proven experience in travel operations management, preferably in the IT Service & Consulting ind...

Roles and Responsibility Analyze and solve increasingly complex problems with minimal instruction on daily work/tasks and moderate level of instruction on new assignments. Interact with peers within Accenture, clients, and/or Accenture management to deliver business solutions. Make decisions that impact own work and may impact the work of others as an individual contributor or small team lead. Work in rotational shifts and adapt to changing schedules. Collaborate with cross-functional teams to achieve business objectives. Provide expert-level support for WFM-related queries and issues. Job Requirements Minimum 5 years of experience in WFM analysis or related field. Strong understanding of WF...

About the Job Were looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement. As Scheduling Specialist, You Will Assist with schedule and tracker management to ensure that all schedules are generated properly Identify customer contact trends to ensure appropriate resources are utilized Manage schedule information for new and existing employees in multiple locations using a workforce software program Ensure employee information is accuratel...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-solvi...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Informatica PowerCenter Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications function seamlessly to support business operations. You will...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : NA Minimum 7.5 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-sol...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may ...

Looking for SAP SD GTS Consultant with expertise in Sales & Distribution and Global Trade Services. Must configure and support compliance, customs, and trade processes. Integration experience with SAP ECC/S4 modules preferred.

Skill:SAP GTS Location:Pan India Notice Period:Immediate Employment Type: Contract Mandatory Skills GTS Trade Preference Compliance Processes Customs Management 2-3 years in the Consumer Goods industry in AMS.

Work Type: WFO (Hybris) Job Description: Basic Skills: ABAP, OOPS ABAP Needed Skills: BOPF, FPM and FBI Adv Skills: ABAP on HANA, ODATA, BRF+ An SAP ABAP Technical job description involves analyzing business requirements and translating them into robust technical solutions within SAP systems using the ABAP programming language. Key responsibilities include designing, developing, testing, and debugging custom programs, reports, and interfaces; collaborating with functional teams for seamless integration; and performing performance tuning and code reviews to maintain high standards. Advanced tasks may include AMDPs, OData services, and S/4HANA enhancements.

We are looking for a skilled WFM Analyst to join our team at Gratitude India Manpower Consultants Pvt. Ltd., with 487 being the reference number for this position. The ideal candidate will have experience in IT Service & Consulting and be able to work effectively in a fast-paced environment. Roles and Responsibility Analyze and interpret complex data sets to identify trends and patterns, providing insights to stakeholders. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Design and maintain reports and dashboards to track key performance indicators. Identify and mitigate risks associate...

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process re...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Your Role Design, implement, and manage automation solutions using Infrastructure as Code (IaC) principles to streamline infrastructure deployment and management. Architect automation frameworks covering legacy systems (server, storage, network, OS), cloud environments (IaaS and PaaS), CI/CD pipelines, container management, and operations. Collaborate with Automation Project Architects, Project Managers, and Project Teams to deliver project milestones on time and within budget. Continuously scan for new technology opportunities and disruptions, guiding the definition of automation roadmaps and approving product/software standards. Drive the adoption of CI/CD pipeline technologies across all ...