312 Avaya Cms Jobs - Page 7

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT Interact with client stakeholders for validation Technical and Functional Skills: Bachelors degree with 0-1 Year experience. Strong interpretation and communication skills Strong written and verbal communication skills for stakeholders interaction Technical and Network knowledge will be helpful for troubleshooting on servers Strong proficiency in MS Office, especially MS Excel and PPT Development skill will be good to have People Skills and Other Personality Traits: Strong interpretation and communication skills Ability to communicate effectively with clients and/or higher management Eye for detail to do required monitoring & reporting

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-solving discussions and contribute to the overall success of the projects by implementing effective solutions. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Spring Boot.- Strong understanding of RESTful web services and microservices architecture.- Experience with database management systems such as MySQL or PostgreSQL.- Familiarity with front-end technologies like Angular or React.- Knowledge of cloud platforms such as AWS or Azure. Additional Information:- The candidate should have minimum 5 years of experience in Spring Boot.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications function seamlessly within the business environment. You will also engage in problem-solving discussions and contribute to the overall success of the projects by implementing innovative solutions that align with business objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Spring Boot.- Strong understanding of RESTful web services and microservices architecture.- Experience with database management systems such as MySQL or PostgreSQL.- Familiarity with front-end technologies like HTML, CSS, and JavaScript.- Knowledge of version control systems, particularly Git. Additional Information:- The candidate should have minimum 5 years of experience in Spring Boot.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Workforce AnalyticsProblem-solving skillsAbility to work well in a teamPrioritization of workloadStrong analytical skillsScheduling/Real time Management Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

OPENING IS ONLY FOR BANGALORE | Real Time Analyst (RTA) | Bangalore | International BPO WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory (MANDATE) Required Candidate profile Atleast 1 year experience as RTA in International process Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

About Airbnb: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people. Key Responsibilities: The Senior Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations. The ability to create forecasting and scheduling to that forecast is crucial. This position requires some evening and weekend availability as business needs arise. Inherent Characteristics Customer Focus : must demonstrate competency in dealing with all levels of stakeholders and building strong relationships with teams/Partners and all organizational customers. Functional/Technical Skills : must possess strong quantitative, analytical and technical aptitude skills Drive for Results : must possess the ability to work under pressure, meet deadlines and be accountable for performance. Time Management : must be able to multitask, be detail oriented and demonstrate strong organizational skills. Interpersonal Savvy : must demonstrate excellent interpersonal skills with all levels of organizational customers and team members. Written Communication : must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers. Problem Solving : must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action. Decision Quality : must possess the ability to work independently, establish priorities and demonstrate good judgment skills. Learning on the Fly : must be willing and able to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value. Dealing with Ambiguity : ability to adapt and excel as a team player in a fast-paced and change-oriented environment. Key Responsibilities: Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation. Analyse capacity plans and undertake appropriate calculations to estimate job requirements , resources and review plans. If required make appropriate adjustments in the event of changes and unforeseen circumstances Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results. Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation. Generates and evaluates staffing schedules, and ensures data updates into the scheduling system. Generates short and long-term staffing models and provides recommendations based on analysis. Compares results to forecast and identify opportunities for improvement. Provide daily/intraday performance reports to leadership and other related duties as assigned. Provide support and guidance to the RTA team on usage of tools (IEX, Genesys, Tableau GCXI etc.) and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following: Workspace : A dedicated, quiet, and private workspace free from interruptions and external noise Internet Connectivity : During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved. Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity - Grade Specific Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Work with development, deployment, and production areas of the business to craft new solutions using Adobe Experience Platform, Adobe Analytics, Audience Manager, Data Workbench, and Adobe Analytics. Interface directly with internal teams, to address and manage client requests and communicate status in person, via phone and/or email. Be able to understand, customize and optimize the entire customer journey and data management process, to include data management solutions for ingestion of customer data from 1st, 2nd and 3rd party data sources. Capable of developing reports, dashboards and metrics analysis to deliver actionable business intelligence to marketing groups. Document the solution and train our clients staff and other staff to perform the ongoing runtime analytics. Primary Skill Hands on experience with Adobe Experience Platform (AEP). Familiarity and/or experience withAdobe Analytics, Audience Manager, Journey Optimizer. Adobe Experience Platform Developer or Architect Certification preferred. Detail-oriented and organized - able to balance changing workload. Excellent verbal communication and comprehension skills. Ability to quickly master tracking software of third-party vendor applications from various analytics and advertising technologies such as Chartbeat, Optimizely, Krux, comScore, Nielsen, Facebook, and other. Secondary Skills Bachelors degree in Information Systems, Computer Science, Data Science or prior experience in analytics development systems.

About the Team Meesho is the most downloaded e-commerce app in India. And, as the Business team, we have the most bragging rights to this claim. Why? Because we hold end-to-end responsibility to launch and scale up categories, by ensuring the right selection, competitive pricing, and conversion. And we take this job very seriously. As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the customers. You will own P&L (profit and loss account) and constantly drive value to your resellers. Ultimately, you will make sure the users transacting in your portfolio keep on increasing, and also that your suppliers continue to thrive. What you will do You will drive marketplace growth of the category, keeping in mind the consumer and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be the face of Meesho for brands and own relationships with them You will be responsible for merchandising, assortment planning, and option planning pre-season and in-season You will identify broader trends and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, commercial and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and of users What you will need Master's degree At least 4+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!) Strong bias for speed for execution Ability to multitask, think critically and execute tactically Have a proven track record of finding innovative solutions to business problems Additional bonus if you have worked on 0-1 business or or experience in startups

Urgently hiring WFM / RTA Specialist US Process / NIGHT SHIFT WORK FROM OFFICE Candidates should have experience working in a Debt Collection process as a WFM / RTA Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process. Act as interface between Call Center staff and Dialer. Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance. Load daily dialer list and ensure agreed upon dialer strategies are implemented. Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor. Other duties as assigned Well versed with MS Excel functionalities such as Pivot table, V-look up, etc HIRING WFM / RTA EXECUTIVES IN KOLKATA 700088. THIS POSITION IS ONLY FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE BASIS. Candidates should have experience working in a Debt Collection process as a WFM / RTA FRESHERS DO NOT APPLY. ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA (MAXIMUM 20% HIKE ON YOUR CURRENT CTC) CANDIDATES SHOULD BE WILLING TO WORK IN NIGHT SHIFT CANDIDATES MUST POSSESS EXCELLENT ENGLISH COMMUNICATION SKILL Experience of working on US debt collections process would be an advantage. Interested candidates can Email CV at hr1@bellovista.net

About the Role As a Business Manager, you will manage both the demand and supply sides of the business. In this role, you will decide everything from the right selection and pricing strategy to shaping the user experience. You will own P&L (profit and loss account) and make sure the users transacting in your portfolio keep increasing, and you can capture a larger share of customer wallet for owned categories. What will you do You will drive category growth of staples for Meesho Grocery, keeping in mind the consumer needs and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be responsible for merchandising, assortment planning You will identify customer requirements and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, product and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and users What will you need Master's degree At least 4+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!)Strong bias for speed for execution Ability to multitask, think critically and execute tactically Be comfortable with challenges and exude confidence to build processes to drive higher efficiency and better outcomes to influence strategic decisions across the organization by earning the trust of your stakeholders. Effectively use quantitative & qualitative data to drive decisions & measure success Additional bonus if you have worked on 0-1 business or experience in startups

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory Required Candidate profile - Atleast 1 year experience as RTA in International process - Tool Knowledge IEX, VERINT, AVAYA,Genesys - Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Sri Baby Properties is looking for Digital & content Professional to join our dynamic team and embark on a rewarding career journey Create and publish high-quality content across various digital platforms Develop content strategies that align with business goals Collaborate with cross-functional teams to create compelling content for marketing campaigns Write clear and concise copy for various marketing materials, including website copy, blog articles, and social media posts Conduct keyword research and use SEO best practices to improve content performance Monitor and analyze content performance metrics to identify opportunities for improvement Ensure all content is on-brand, consistent in terms of style, quality, and tone of voice Experience with content management systems and keyword research tools Excellent writing and editing skills with an eye for detail Excellent communication skills

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Single point of contact for all BTL clients Develop and strengthen existing client relationships through proactive servicing, ensuring we grow organically Understanding project life cycle for events, activations , experiential marketing and ensuring delivery as per timelines Develop new business opportunities and work as a minus 1 to the VP BTL to achieve growth numbers Leverage industry knowledge to provide key insights and strategic recommendations for fulfilling clients experiential marketing needs Accountable for revenue and business targets Specifications Adept at conceptualizing, strategizing, executing and coordinating all aspects of events, activations and other experiential marketing requirements Understand the brand proposition, campaign objectives & provide tailor made solutions to clients , Bringing in innovation in the recommendations made Demonstrating strong leadership skills and actively handle turnkey projects Collaborate with the other departments to ensure smooth project management Is plugged into the latest trends in media and technology and possesses an ability to weave them into campaigns

We are looking for a highly motivated and experienced Branch Manager to lead our retail sales team in housing finance. The ideal candidate will have 3 to 8 years of experience in sales management, preferably in the housing finance sector. Roles and Responsibility Drive sales and ensure business targets are achieved for the assigned area. Execute strategies to achieve branch performance goals. Build and maintain strong client relationships to create and meet sales forecasts. Manage growth and profitability by staying competitive and developing sales strategies. Expand and retain the company''s customer base through strong liaisons with clients and channel partners. Optimize and closely monitor team productivity by effectively managing sales managers. Collaborate effectively with departments and channel partners. Lead and supervise the SM & RM team through appropriate hiring, training, reward, and recognition. Ensure smooth functioning of the lending process at various stages and manage post-sales customer and channel partner escalations. Coordinate and supervise all key departments internally and strategize the roadmap for lending products. Manage branch operating costs, including acquisition costs, expenses, and operations. Monitor the quality of the loan portfolio to minimize delinquency and support the closure of stress accounts by collaborating with the collections team. Stay updated on market trends and competitor intelligence to build effective sales and marketing strategies. Establish internal controls for legal compliance and conduct periodic audits to detect non-compliance and frauds, devising actions for correction and prevention. Ensure a strong understanding of markets, competition, processes, and products, providing feedback to the central product and policy team. Ensure compliance with all Audit/NHB regulations and company policies and procedures. Job Graduate degree required. Minimum 3 years of experience in sales management, preferably in housing finance. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience in managing post-sales customer and channel partner escalations. Knowledge of industry trends and competitor intelligence. Ability to establish internal controls for legal compliance and conduct periodic audits. Strong understanding of markets, competition, processes, and products.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Has very deep understanding of software development principles and technical proficiency. Masters all phases of the software development lifecycle and drives innovation and industrialization. Works on highly complex tasks and problems and drives technical decisions at a high level. Clear evidence of thought leadership in the market. Builds, educates and integrates effective teams. Focuses on developing long term partnerships with clients. Takes full responsibility for outcomes. Has strong understanding of contractual, financial and technical considerations. Exhibits strong commercial management skills. Takes a high degree of responsibility and ownership of people issues. Skills (competencies) Verbal Communication

What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT Interact with client stakeholders for validation What Skills you should have? Strong proficiency in MS Office, especially MS Excel and PPT Development skills will be an added advantage. Technical and Network knowledge will be helpful for troubleshooting on server. If this sounds like you then you are our kind of person You have completed a Bachelors Degree.

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Role & Responsibilities: eClerx Fund planning, cash and liquidity management Managing eClerx Investments with focus on safety, liquidity and returns and ongoing portfolio risk management eClerx derivative operations Ongoing review of eClerx hedge model Mix of hedge instruments to use (forwards, options or structures) Booking, Confirmations and Settlement of hedges Manage banking relationships Ensure smooth conduct of all banking operations (hedge booking, settlements, fund transfers, payables, Credit Card facilities, corporate actions etc.) Optimize bank charges across regular business activities and corporate actions by working closely with banks and introducing appropriate competition. Ensure compliance with RBI guidelines on current accounts for seamless continuity of banking operations. Required Knowledge and skills: Strong understanding of Finance for Treasury roles. Ability to understand and work with software systems and also deploy new software tools (both in-house and industry) to improve automation, productivity and effectiveness Proficient with Excel and PowerPoint Strong execution skills Self-starter and highly motivated Good presentation and communication skills and comfortable presenting at senior levels Good analytical skills with ability to interpret and use data to improve existing processes.

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

We are looking for a highly motivated and detail-oriented individual to join our team as a Trainee in Sample Transit at Vijaya Diagnostic Centre. The ideal candidate will have excellent analytical skills, attention to detail, and the ability to work effectively in a fast-paced environment. Roles and Responsibility Manage and process samples efficiently. Ensure accurate labeling and tracking of samples. Collaborate with other departments to ensure smooth sample flow. Maintain high standards of quality control and safety. Develop and implement effective sample management systems. Provide exceptional customer service to clients and stakeholders. Job Requirements Strong understanding of healthcare industry practices and regulations. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Familiarity with laboratory equipment and software. Ability to maintain confidentiality and handle sensitive information. Industry: Healthcare. Company name: Vijaya Diagnostic Centre. Reference number: a4883202d55843bf.

We are looking for a skilled MuleSoft Developer with 5-10 years of experience to join our team in IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in designing and developing scalable, secure, and efficient software solutions using MuleSoft technologies. Roles and Responsibility Design, develop, test, and deploy MuleSoft applications using various modules such as Anypoint Platform, API Management, and Integration Cloud. Collaborate with cross-functional teams to identify business requirements and design technical solutions that meet those needs. Develop high-quality code that is well-documented, follows best practices, and adheres to industry standards. Troubleshoot and resolve complex technical issues related to MuleSoft applications. Participate in code reviews to ensure adherence to coding standards and quality guidelines. Stay up-to-date with the latest trends and technologies in MuleSoft development. Job Requirements Strong understanding of MuleSoft architecture, features, and functionality. Experience with programming languages such as Java, Python, or Ruby. Familiarity with Agile development methodologies and version control systems like Git. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Strong analytical and critical thinking skills.

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Create and manage war room o Make announcements about outages on respective client tools. Intraday Management Facilitate daily syncs with clients/vendors to review performance Monitor forecast vs actual governance at the enterprise level (service KPIs, handling capacity, shrinkage, handle time, service levels) Re-forecast within the day to project staffing gaps and share across the network to address over/under staffing Approve and push extra time/VTO/off phone requests by vendors Communicate directly with the stakeholders on trends, staffing levels, and mitigation tactics needed to improve service levels performance Perform root cause analysis (end of day) & provide updates to enterprise network & leadership team Reporting: Track daily/weekly/monthly performance and provide context on the following metrics: Service Level/ASA Shrinkage/Absenteeism EOD reports Additional tasks: Provide regular feedback to the planning and scheduling team As Senior Real Time Analyst (RTA), You Have A University education with a technical background (mathematical or statistical course desirable) is preferred 3+ years previous call center experience required Minimum 1 year WorkForce Management experience is required Previous work experience working with Global vendors is considered an asset Advanced level of MS Excel/Google sheets Pivot Tables V-Lookup/X-Lookup Index/Match Ability to create charts/graphs 1+ years of previous experience with any WFM tools is required NICE IEX Aspect eWFM Verint Calabrio Knowledge of programming / Tableau will be an asset Excel/BI/Reporting tools certifications will be an asset Good communication skills,local language and English (required) Additional languages would be an asset Ability to identify emerging trends, measure impact on the business and use good judgment Experience in facilitating meetings Proactively distill and analyze data, charts, and graphs into actionable insights & present recommendations to stakeholders and other audiences Able to collaborate with clients cross-functional teams and vendor RTA teams Clear and concise, written and verbal communication (in English) Fundamental understanding of call center metrics

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Analyze call arrival patterns and identify key drivers impacting call volume and handle time variations based on historical trends. Generate regular reports and performance metrics related to forecasting accuracy, scheduling efficiency, and operational performance. Resource Occupancy rates and Productivity analysis. Workload and FTE calculations. Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders. Strong attention to detail and problem-solving skills. Strong business acumen Preferred knowledge of WFM Tool knowledge (Genesys Cloud (preferably), IEX, Verint etc) Quick Learner and ready to take on new role. What your background should look like: Experience in Work force Management , Capacity Planning Experience in MS Excel, WFM Basics (Occupancy, Conformance, Schedule Adherence etc.), Understanding of Aux Usage, Data Proficiency. Good Communication Skills Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).