Automobile Service Advisor

1. Customer Interaction & Service IntakeGreet customers and understand their vehicle concerns or service needs. Ask probing questions to accurately capture symptoms or issues. Perform initial walk-around inspections with customers to identify visible issues. Record customer information, vehicle details, and concerns in service systems. 2. Repair Order PreparationTranslate customer-reported issues into clear, concise repair orders for technicians. Prioritize work based on urgency, safety concerns, and customer preferences. Verify warranty status, service contracts, or recalls if applicable. 3. Communication & CoordinationCommunicate customer concerns clearly to technicians. Coordinate with workshop controllers, parts departments, and technicians for smooth workflow. Follow up with technicians to get updates on diagnostics and repair progress. 4. Customer Updates & ApprovalsContact customers with estimates for repairs, including parts and labor costs. Explain recommended services, urgency levels, and alternatives. Obtain customer approval for repairs before proceeding. Notify customers of delays, additional issues, or changes in cost/timeline. 5. Service Recommendations & UpsellingProvide preventive maintenance recommendations based on: Manufacturer schedules Vehicle condition Customer driving habits Promote value-added services (wheel alignment, fluid flushes, etc.) ethically and transparently.