Automobile Service Advisor

We required urgently "Service Advisor and Technician" M/F for TATA Motors Car dealership service department. Location: Tatibandh/Mowa, Raipur (C.G.) Contact: 9826754400 Education qualifications: Diploma/Degree in the Mechanical. Experience: Minimum 1 Year. Joining: Immediate joining Salary : 12k to 20k + Incentives Preferred from Automobile industry and Raipur.    Required skills: Ø Presentable. Ø Excellent communication and interpersonal skills. Ø Four wheeler driving. Ø Proficient in Microsoft Office (Excel/DMS) Full Job Description ·        Greet customers when they arrive at the service center and direct them to an available mechanic. ·        Opening the new job card. ·        Consult with mechanics about necessary repairs and possible alternatives to expensive work. ·        Answer questions about service outcome (after consulting with mechanic if necessary). ·        Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up. ·        Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem. ·        Explains the work performed and the repair order charges to the customer. ·        Handles customer complaints. ·        Schedules service appointments. ·        Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. ·        Refers to service history, inspects vehicle, and recommends additional needed service. ·        Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specification.