Automation Engineer

Roles & Responsibilities

• Develop tools to automate the standup of Elastic Observability for customers and provide ongoing lifecycle management of the platform
• Develop internal automation tools and applications to reduce upgrade times
• Develop applications for new customer onboardings to improve accuracy and time to go-live
• Design, develop, and execute automated scripts for APIs, including functional, performance, security, and integration testing.
• Partner with other teams to integrate automation functions with ServiceNow
• Identify, document, and track defects found during API testing, collaborating with development teams for resolution.
• Work closely with software developers, QA engineers, and other stakeholders to understand API functionalities, requirements, and testing needs.
• Implement and maintain CI/CD processes to ensure that changes are tested, approved, and deployed in an automated and secure manner
• Work with security and compliance teams to implement security and compliance controls and ensure that they are being followed
• Create and maintain technical documentation.
• Serve as a subject matter expert and escalation point for automation technologies.
• Communicate with customers and internal team with transparency
• Complete training and certification as assigned to further skills and knowledge.

Qualifications

• A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education.
• Minimum of 5 years of related experience.
• Managed services or consulting experience required
• Experience with Scrum methodologies and ability to lead Scrum sessions to optimize software release testing and deployment efforts.
• Experience with databases (e.g. MySQL, ElasticSearch, etc.)
• Experience with source control tools and methods (Git)
• Experience with performance monitoring tools (e.g. Elastic, LogicMonitor, SolarWinds, etc.
• Strong scripting skills (e.g. Python, Bash, PowerShell)
• Experience integrating tools with ServiceNow.
• Strong understanding of API concepts: REST, SOAP, JSON, XML, authentication mechanisms (e.g., OAuth, API keys).
• Experience with API testing tools and frameworks: Rest Assured, Postman, SoapUI, Karate, or similar.
• Familiarity with CI/CD tools: Jenkins, Azure DevOps, etc.
• Experience with Linux and Windows operating systems
• Basic knowledge of enterprise IT systems including Windows, Active Directory, DHCP/DNS, routers/switches, firewalls, storage, compute, virtualization.
• Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels.
• Understanding of general IT security principles and how to ingrain security best practices in the development lifecycle.
• Self-motivated with the ability to work in a fast-paced environment
• Excellent problem-solving and troubleshooting skills.
• Demonstrated commitment to continuous learning and personal development.