Automation Consultant, Manager

Role Overview: You will be responsible for engaging with Senior Leadership within Guardian to identify automation opportunities, conduct feasibility studies, and develop Cost & Benefit Analysis (CBA) and business cases. Additionally, you will be managing In-Development Automation Projects as a Business Analyst. Key Responsibilities: - Drive brainstorming sessions/workshops to identify automation opportunities - Conduct feasibility studies and evaluate identified automation opportunities - Conduct process walkthroughs and identify appropriate solutions for business problems - Develop Cost & Benefit Analysis (CBA) and viable business cases for automation opportunities - Review business cases with CoE lead and business leaders - Seek approvals on business cases within stipulated timelines - Manage financial reporting and track benefit realization - Handover approved business cases to the Project Manager for kick-off - Create Level 5 and Level 7 process maps and seek business sign-off - Participate in PI planning events - Undertake re-programming requests from the IT team for document/SOP changes - Manage a team of 2-3 members and oversee their utilization and project deliveries - Individually manage one or more End-to-End project deliveries - Participate in governance meetings with Internal & External Stakeholders Qualifications Required: - Black Belt certified with strong knowledge of Six Sigma and Lean methodologies - Business Analyst Certifications on RPA platforms (e.g., UiPath) preferred - Experience working on Automation projects within Guardian or similar organizations is advantageous - Proficiency in tools like JIRA, SharePoint, MS Visio, and MS Office - Knowledge of Power Automate & Tableau is a plus - Hands-on experience in driving business improvement using Value Stream Mapping and other lean tools - Experience in executing at least 2 large Six Sigma/lean projects and 2 automation implementations with proven revenue/margin returns - Familiarity with PM methodologies such as Agile, Scrum, Prince2, etc. - Awareness of BPO Quality processes like QA evaluations, monitoring, calibration sessions, etc. - Strong written and verbal communication skills - Understanding of BPO business processes including Voice, Non-Voice, and Blended processes - Experience in leading and managing globally distributed project teams - Proficient in running meetings, managing notes, and following up on action items - Ability to work in ambiguous environments and derive clear actionable insights - Excellent presentation skills for engaging with senior leadership and stakeholders - People management, goal setting, team development, and grooming skills - Actively participate in best practice sharing across the team - Preferably from the Health Insurance or Financial Services domain (Note: Omitting any additional details of the company as it is not provided in the job description),