Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Astreya
>
Automation Architect II

Automation Architect II

Astreya

5 - 10 years

7 - 12 Lacs

hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

business process architect stakeholder engagement automation machine learning workflow it operations operations analytics service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Architect automation frameworks and blueprints that integrate CCaaS platforms, ServiceNow, and other IT ecosystems to streamline ticket handling, routing, and resolution.
Design and implement intelligent workflows using AI, RPA, and orchestration tools to improve end-user support experiences.
Collaborate with cross-functional teams , like Service Desk operations, data analytics, AI engineers, and business process owners, to identify automation opportunities and measure business value.
Lead proof-of-concepts and pilots , moving successful designs into scalable, production-ready automations.
Leverage data and insights to continuously optimize workflows, reduce manual effort, and enhance agent and end-user experiences.
Stay ahead of emerging trends in CCaaS, ITSM, AIOps, and automation technologies, translating them into practical innovation within Astreya s Service Desk practice.
Act as a trusted advisor to clients and internal teams, evangelizing automation strategy and best practices.

Required Qualifications

Proven experience architecting automation solutions across CCaaS, ServiceNow (or other ITSM platforms), and RPA or workflow orchestration tools (e.g. UiPath, Power Automate, Workato, ServiceNow Flow Designer).
Strong understanding of AI and machine learning integration in service operations (chatbots, intent detection, predictive routing, sentiment analytics, etc).
Hands-on experience building data-driven workflows, integrating APIs, and managing cloud environments.
Ability to translate business problems into automation opportunities and communicate complex ideas to both technical and non-technical audiences.
A mindset that blends innovation, human empathy, and operational rigor, always looking to improve both the agent and end-user experience.
Excellent communication, collaboration, and stakeholder engagement skills.

Why Astreya

At Astreya, we re helping some of the world s most innovative organizations elevate their IT operations through a blend of technology, talent, and insight. You ll join a team where automation and AI are not just buzzwords, they re at the heart of transforming how people experience support.

We value curiosity, creativity, and a bold spirit to challenge the way it s always been done. Here, you ll have the autonomy to design, build, and shape automations that truly move the needle for global enterprises.

Preferred Experience

5+ years in automation architecture, ITSM/ServiceNow engineering, or intelligent operations design
Familiarity with CCaaS platforms (Five9, Genesys, NICE, Amazon Connect, etc)
Experience with integration and API design, data pipelines, or observability platforms
Certifications in ServiceNow, ITIL, or automation technologies are a plus

Who You Are

A problem solver who can translate complex service needs into elegant, scalable solutions.
A collaborative technologist who bridges the gap between IT operations, business stakeholders, and user experience.
A curious innovator with a passion for exploring how AI and automation can elevate human support.

More Jobs at Astreya

Optical Network Operations Engineer

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Product Lifecycle Management Specialist

Hyderabad, Telangana, India

5 - 8 yrs

Salary: Not disclosed

Supply Chain Purchasing Analyst II

Mumbai

3.0 - 8.0 yrs

INR 11 - 16 Lacs

Network Test Engineer III

Hyderabad

5.0 - 8.0 yrs

INR 10 - 14 Lacs

Service Delivery Manager

Hyderabad, Telangana, India

8.0 - 8.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Machine Learning Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Astreya

IT Services and IT Consulting

San Jose California

Login to

Please Verify Your Phone or Email

Confirm Action

Automation Architect II