Associate

Role Purpose

Associate (Customer Service)

1.Maintains quality service by enforcing quality standards, analyzing and resolving client's problems, and recommending system improvements2.Maintain productivity targets3.Ensure all the emails are responded within time4.Timely completion of the task,ongoing quality service delivery of the task assigned.5.Complying to all Data Security and Code of Conduct standards6.Carrying out data entry and rule based entry for processes and performing simple process calculations7. Make outbound calls to client/ stakeholders with the defined call tree8. Maintain the defined Voice Quality and standards

Education Eligibility:

Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can only apply

MBA Freshers and Btech Freshers are not aligible

Locations and

Perks and Benefits: One

Health Insurance at nominal rates facilitated by the organizatio

Regular Rewards and Recognition programme

Career mapping and growt

Regular Learning & Development initiative

Further Education assistance programmes

1. Attention to detail: Being able to accurately process data and information with a high level of accuracy.2. Time management: Being able to manage time effectively and prioritize tasks to meet deadlines.3. Technical skills: Having a good understanding of computer systems4. Analytical thinking: Being able to analyze data and identify patterns or trends to improve processes.5. Communication skills: Being able to communicate effectively with team members and superiors regarding any issues or concerns related to data processing.6. Problem-solving skills: Being able to identify and solve problems7. Adaptability: Being able to adapt to changes in processes or procedures and learn new skills as required.8. Teamwork: Being able to work effectively as part of a team and collaborate with others to achieve common goals.9. Ethics and integrity: Maintaining high ethical standards and adhering to company policies and regulations related to data processing