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SBI Card
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Associate - VKYC, Support

Associate - VKYC, Support

SBI Card

0 - 3 years

1 - 4 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

process automation rca data management process orientation analytical regulatory compliance wellness credit cards medical insurance fsi

Work Mode

Work from Office

Job Type

Full Time

Job Description

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for:

Working on allocated Video KYC cases by Production delivery with accuracy : The responsibility includes direct dealing with potential /existing customers over video call (as per SOPs defined)
Timely execution of VKYC and manage the Ageing Inventory
Diligent execution/decisioning to ensure strict adherence to the policy guidelines
Driving Process Initiatives and Improvement Ideas within the KYC process

Role Accountability

Review , execute and decision the allocated cases for Video KYC processes : This includes close coordination with the sales team spocs as well as the customer by conducting the Video KYC verification for potential /existing customer base (in line with the process /policy defined)
Ensure 100 adherence to the regulations/policy defined for Video KYC process as well as KYC documents ( Officially valid documents -OVDs)Ensure accurate updation of the decisioning files/system for the final decisions on the cases
Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
Ensure prioritization and closure of urgent customer/internal stakeholders emails as well as VKYC referrals
Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCAs
Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes
Ensure nearly zero complaints from internal as well as external customers by ensuring accurate /timely execution of responsibilities
Cater to exceptional requests, escalation, queries and activities as required by the business

Measures of Success

Productivity & Accuracy ( basis strict adherence to policies/SOPs)
Process TAT (Data management TAT etc. )
No. of process automation/improvement opportunity identified

Technical Skills / Experience / Certifications

Working knowledge on Excel
Understanding of basic KYC regulatory compliance framework

Competencies critical to the role

Process Orientation
Verbal and written communication
Detail Orientation
Analytical Ability

Qualification

Graduate in any discipline

Preferred Industry

FSI

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