Associate TSE II

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as Atlas, Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We're looking for individuals who want to dig into the details of how "big data" and "web-scale" systems are successfully assembled and operated every day by organizations of every size and flavor.

We are looking to speak to candidates who are based in Bangalore for our hybrid working model.

Cool things you'll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be providing an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products. You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

This role specifically follows a weekend support model (Sunday to Thursday, with Friday and Saturday as the week-off) and requires adherence to EMEA Hours (2pm to 10pm IST). If you're passionate about being part of the Technical Services organisation and are open to flexible, weekend-oriented scheduling, we encourage you to apply!

Click here to learn more about our Technical Services team.

What You Need/What we are looking for

While our ideal candidate will have a 3-5 years of proven technical experience, we consider all candidates with an eye for those who are self-driven, insatiably curious, and multi-faceted. It's crucial that every candidate possess the following skills to effectively perform the type of investigative and diagnostic work expected of Technical Services Engineers:

• Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Comfortable working on the command line, in the GUI, and everywhere in between.
• Excellent communication skills, both written and verbal
• Patience, empathy and genuine desire to help people
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Your professional or self-taught experiences should have provided you with a strong understanding and grasp of three or more of the following areas:

• Application Architecture
• Systems Administration - OS, Networking, Diagnostics
• Network Administration
• Development, automation, or hardware
• Prior knowledge of either AWS or another Cloud Provider platform
• Fundamental understanding of relational OR non-relational database systems, including administration and troubleshooting
• If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), Networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, GCP).
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

Bonus Points

• Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL)
• Experience using any cloud services stack such as AWS, Azure or GCP
• Technical writing and/or training
• Foreign language skills, a MongoDB or Cloud Certification, or previous support experience
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, Node.js, Perl

Success Measures

• In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training and begin taking cases alongside your peers and coaches.
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer