Associate Technical Account Manager, Google Cloud Professional Services

**Job Description:** **Role Overview:** As a Technical Account Manager (TAM) at Google Cloud, your primary responsibility will be to assist customers in adopting Google Cloud products. You will play a crucial role in guiding organizations through the technical aspects of their Google Cloud transformation journey. Your duties will include managing the delivery of Cloud Consulting engagements to facilitate customer adoption of Google Cloud services. Regular engagement with various stakeholder groups, including enterprise leadership and cross-functional teams, will be essential in this role. **Key Responsibilities:** - Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. - Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead multiple work streams and teams to maintain customer momentum. - Develop relationships with stakeholders to understand customers" business, create roadmaps, lead quarterly business reviews, and executive sessions to better grasp business and technical needs. - Plan customer events and launches, collaborate with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution. - Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption. **Qualifications Required:** - Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 2 years of experience in a customer-facing role working with stakeholders, customer technical implementations, or transformation programs. - Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting. **Additional Details:** Google Cloud accelerates every organization's ability to digitally transform its business and industry by delivering enterprise-grade solutions using cutting-edge technology. Customers in more than 200 countries and territories rely on Google Cloud as their trusted partner to enable growth and solve critical business problems.,