Associate Resource Manager

Responsibilities-

• Manage consultants who have been placed onsite with customers across UK, US and APAC.
• Onboarding, regular meetings and communication, status reports, etc.
• Function as the escalation path for ANY issues for both resources and customers.
• Encourage use of WWT tools and processes and encourage resource involvement with other teams within WWT.
• Responsible for staffing projects and managing utilization for customer engagements.
• Regular check-ins manage issues/concerns and provides feedback to customers and team members. Provide weekly status reports to sales account teams and customers.
• Work with project coordinators to manage overall staffing project health - including burn rates, weekly status, customer specific reporting, project financials, change orders and extensions, etc.
• Consistently reinforce WWT and our Core Values.
  

• 4 to 6 years of management experience, preferably in a professional services environment.
• Experience of working within the US and UK regions.
• Strong knowledge of and proven experience with engagement management/resource management.
• Prior experience in the staffing or recruiting industry strongly preferred.
• Proven experience interacting with large, enterprise clients.
• Prior experience managing engineering teams or technical staff in a project execution capacity.
• Ability to work independently and solve customer-facing problems.
• Strong communication skills (written, verbal, and presentation).
• Bachelor’s Degree or equivalent experience.