Associate Product Consultant

Job Description

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. We have multiple Associate Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department across all three product areas: Event Management, Web Surveys and Supplier Network. As our clients secondary point of contact, you will spend approximately 100% of your day working on client/account maintenance projects, some of which would require you to make outbound calls. There are a few other daily activities and special projects that you will be required to perform in addition to working on client and account maintenance ones In This Role, You Will: Demonstrate detailed product knowledge when assisting clients to streamline their sourcing process Interacting with the clients over phone/emails to help them maintain their accounts/databases Will be involved in estimating project execution time, deadlines, procedures etc. Document all communication with the client in Cvent s CRM software Strive to meet weekly performance metrics as well as quarterly performance assessments Heres What You Need: Excellent communication skills (verbal and written). Experience in process that involves working on Custom tasks Projects - preferably travel hotel background. Strong business acumen, ethics and high integrity Experience in working on Microsoft Excel 2007 / 2010. Candidates should be ready to work night / late night shifts Must be articulate, organized, detail-oriented and have the ability to multi-task Quick learner, with a positive attitude and ability to work well within a team Should have 3-5 years of experience with a reputed organization, BPO or call center in supporting US, UK or Australia clients