Associate Process Manager

eClerx

1 - 4 years

2 - 6 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

six sigma service quality data analysis process management lean operations management project management team management customer service team handling customer care training customer support team leading recruitment customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement.

Roles and Responsibility

Manage and improve existing processes to increase efficiency and productivity.
Develop and implement new processes to enhance customer satisfaction and service quality.
Collaborate with cross-functional teams to identify areas for improvement and implement changes.
Analyze data and metrics to measure process performance and make informed decisions.
Implement process improvements to reduce costs and increase revenue.
Ensure compliance with company policies and procedures.

Job Requirements

Strong understanding of process management principles and methodologies.
Excellent analytical and problem-solving skills to identify areas for improvement.
Ability to work collaboratively with cross-functional teams to achieve business objectives.
Strong communication and interpersonal skills to effectively communicate with stakeholders.
Experience with process improvement tools and techniques such as Lean or Six Sigma.
Strong knowledge of industry trends and best practices in process management.

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