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Associate Process Manager

Associate Process Manager

eClerx

1 - 4 years

2 - 6 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

project management stakeholder management project planning internet excel dashboards resource management hlookup conditional formatting macros access management pivot table vlookup account management sql process management ops advanced excel mis

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role About The Role : Responsible for project managing the new Transition from Initiation phase to go-live and ensure a smooth launch of project. Ensure detailed project planning, create project plan and share with all stake holders on the progress update. Communication Management with Account Managers, Ops Team and Internal stakeholders. Resource Management - Ensure we have resourcesrequired for project. Ensuring all the deliverables/ Requirements are completed as per timelines. Infrastructure and Access Management. Coordinate with Rev Ops Team and Account Managers and log billing request. Stakeholder Management - Responsible for following up with internal stakeholders for completing all Transition deliverables. Calibrate Ops Team/ Support teams on the quality requirements of deliverables as per ADAPT and provide support in bridging the gap. Schedule process status update calls for all Transitions. Govern Induction, training classes and share observations, actions taken to resolve issues followed by end results. ADAPT Framework: Implement ADAPT framework on all projects and ensure compliance to ADAPT guidelines Work closely with the Transition Governance team for ADAPT compliance, updates, challenges faced and guidance required Basic Requirements: The candidate must be a Post Graduate or Graduate with minimum 4 Years and maximum 10 Years of experience. Key Skills required are MS Office/Internet, Excellent Communication Skills, Excel Dashboards, Project Management techniques Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Expertise, Quality Orientation, Teamwork are the critical components required Candidate should be open to travel to other locations for transition and governance Should be flexible to work in any shift (including rotational night shifts and not just day/mid-day shift Imp requirements: Open to travel to other locations(Mumbai- Chandigarh) to perform transition and governance. Flexible to work in any shift (24x7). Should be open to rotational nights shifts. Eligibility Criteria:Candidate should have completed at least 18monthscurrent designation to be eligible for transition. This criteria is waived off for Rating 1 performers Please Note: Only Senior Analyst and Associate Process Manager can apply for this position. There will be no immediate change in the compensation or designation for employees selected through IJP. However, Senior Analyst selected for a higher designation through IJP will be eligible to be nominated for the promotion panel in the imminent promotion cycle, provided the employee was not promoted in the previous 12 months.

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eClerx

www.eclerx.com

IT Services and IT Consulting

Mumbai Maharashtra

10001 Employees

958 Jobs

Key People

Mukesh Gupta

Chief Executive Officer
Ankush Tiwari

Chief Financial Officer
Kumar V. Ramakrishnan

Chief Operating Officer
Shruti Mehta

Senior Vice President

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