Associate Process Manager - CAM

eClerx

1 - 4 years

1 - 5 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

management skills change management process management service delivery quality assurance operations management data analysis team management customer service training team leading recruitment daily operations operations team handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in Customer Assistance and Quality Assurance.

Roles and Responsibility

Manage and oversee the daily operations of the customer assistance team to ensure high-quality service delivery.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to identify and resolve quality issues.
Analyze data and metrics to measure performance and make informed decisions.
Train and coach team members to enhance their skills and knowledge.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience in customer assistance and quality assurance.
Strong leadership and management skills, with the ability to motivate and guide team members.
Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders.
Ability to analyze data and make informed decisions to drive business outcomes.
Strong problem-solving skills, with the ability to think critically and creatively.
Experience with process improvement initiatives and change management.

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