Associate Principal Consultant- ServiceNow HRSD

We are currently seeking a proficient, customer and process oriented ServiceNow lead to join our team to begin an exciting and ambitious career with Aristocrat.

The incumbent will be responsible for solutioning, design, leading development and BAU for ServiceNow HRSD module while collaborating with HRSD product owner and other business users. The HRSD application is heavily used by P&C (People & Culture) team globally and is business critical.

What You Will Do:

• Collaborate with HRSD product owner, development team, business users and ServiceNow support.

• Discuss, analyze and estimate requirements for projects and continual improvements.

• Lead design and developments of balanced solutions for ServiceNow HRSD module using Agile methodology.

• Provide support for technical issues/ bugs and fulfill service requests.

• Follow change control procedures for production deployment.

• Assist in testing efforts related to ServiceNow platform upgrade.

• Stay ahead of Aristocrat’s utilization of ServiceNow and changes to it due to upgrades.

What We Are Looking For :

• Bachelor’s degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to optimally perform the key accountabilities of the job required.

• Minimum 10+ years of experience in ServiceNow platform development, configuration and support and 4+ years in solutioning of sophisticated requirements, workflows and automations.

• Overall 10-14 years of IT experience.

• Significant hands-on experience in HRSD applications (Case Management, Employee Relations, Employee Document Management) and Employee Center.

• Proficiency with Scripting in ServiceNow involving Glide APIs, JavaScript, Business Rules, Client Scripts, UI Policies, UI Pages, Script Includes, UI Actions and Access Control Lists (ACLs).

• Experience with providing functional and technical support to business with ServiceNow Support.

• Testing background with proven ability to analyze, address, and resolve issues

• Excellent knowledge of ServiceNow Best Practices.

• Superior communication and partnership skills for effective collaboration with multi-functional teams and customers.

• Solid grasp of ITSM module.

• Experience defining and delivering using Agile/ Scrum methodology.

• Skill in prioritizing and implementing tasks in a fast-paced environment.

• Self motivated with keen attention to detail.

• Ability to cross-train team members.

• Open to learn new technologies / ServiceNow modules.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist – HR (CIS - HR).

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.