Associate Manager - HR Operations

AM - HR Operations - Onboarding & People Management

Position Overview

The HR Operations Team Leader is responsible for managing and key HR delivery functions including onboarding, background verification, payroll processing, employee support services and exit management. This is a Global role and centers on seamless delivery of HR operations while maintaining high standards of service excellence and compliance. The successful candidate will lead a team of 5 to 8 frontline HR Operations professionals.

Key Responsibilities

Team Leadership & Management

Lead and mentor a team of HR professionals, providing guidance, support, and development opportunities

Establish clear performance metrics and goals for team members

Conduct regular performance reviews and provide constructive feedback

Implement best practices and process improvements across HR operations

Foster a positive team culture focused on service excellence

HR Operations Management

Oversee end-to-end employee onboarding process, ensuring smooth transitions for new hires

Manage background verification processes, maintaining compliance and quality standards

Supervise payroll processing and ensure accurate and timely salary disbursement

Monitor and manage HR query mailboxes, ensuring timely resolution of employee concerns

Manage separation / offboarding activities.

Develop and maintain HR operational policies and procedures

Drive automation and digital transformation initiatives in HR processes

Reporting of HR Operations process to both internal and external audience.

People Management

Partner with business leaders to understand and address their HR operational needs

Implement employee engagement initiatives and measure their effectiveness

Support talent acquisition and retention strategies

Facilitate employee relations and conflict resolution

Maintain updated employee records and HR documentation

Performance Management

Design and implement performance management frameworks

Support managers in conducting effective performance reviews

Track and analyze performance metrics across the organization

Develop improvement plans for underperforming employees

Ensure fair and consistent application of performance policies

Qualifications

Required

Bachelor s degree in human resources, Business Administration, or related field

7 to 10 years of HR experience with at least 2 years in a people manager capacity.

Strong knowledge of HR best practices, employment laws, and compliance requirements.

In-depth knowledge of HRMS systems like Success Factors and / or Workday

Excellent people management and leadership skills

Advanced proficiency in HRIS and payroll systems

Strong analytical and problem-solving abilities

Preferred

Master's degree in HR or relevant field

Professional HR certifications (SHRM-CP/SCP, PHR/SPHR)

Experience with HR digital transformation initiatives

Knowledge of data analytics and reporting tools

Detailed knowledge of labor compliances like shops and establishments act is preferred.

Experience in managing HR Operations for multiple locations is a plus.

Skills & Competencies

Strong leadership and team management abilities

Excellent communication and interpersonal skills

Strategic thinking and problem-solving capabilities

Detail-oriented with strong organizational skills

Ability to handle confidential information with discretion

Project management and process improvement expertise

Change management and stakeholder management skills