Associate Manager - GSA Relations (Airlines)

Position:

Location:

Reports to:

Key Responsibilities

Contracts Management

• Manage and optimize contracts with GSAs and external partners.
• Negotiate terms and draft agreements.
• Review, renew, and renegotiate contracts based on performance and market intelligence.
• Track contract progress, highlight risks, and ensure compliance.
• Prepare contract progress reports.
• Identify new GSA opportunities and evaluate potential partners.
• Conduct site visits to monitor GSA deliverables.
• Coordinate with internal teams for data, pricing intelligence, and operational alignment.
• Ensure GSA staff is trained on reservation systems.
• Support onboarding of special-category customer segments.

Team Management

• Lead the team and guide execution of tasks.
• Enable cross-functional collaboration.
• Oversee onboarding and training of GSAs.
• Supervise GSAs in offline territories and ensure global targets.
• Resolve GSA SLA-related issues.
• Handle additional assigned responsibilities.

Eligibility (Education)

• Master’s / MBA / PGDM / PGP / PG degree in Business Administration, Sales, or related field.

Experience Requirements

• Minimum:

  8–10 years of experience in contract management, including at least 4 years in aviation-related sales activities.

• Desired:

  10+ years of experience in contract management; aviation sector experience preferred.