Associate Manager

Job Title:

Location:

Experience Required:

Job Summary:

We are seeking a proactive and detail-oriented Associate Manager to oversee key operational functions within our Group Insurance vertical. The ideal candidate will have hands-on experience in service desk management, process improvement, financial reconciliation, and customer service excellence. Strong communication skills and a passion for operational efficiency are essential.

Key Roles & Responsibilities:

• Service Desk Management:

• Lead and manage the service desk team to ensure timely resolution of queries and issues.
• Monitor and improve service desk performance metrics.

• Product & Process Improvement:

• Identify gaps in current processes and recommend enhancements.
• Collaborate with cross-functional teams to implement product and process improvements.

• Financial Reconciliation:

• Ensure accurate and timely reconciliation of financial transactions related to group insurance policies.
• Coordinate with finance and underwriting teams for discrepancy resolution.

• Service TAT Monitoring:

• Track and analyze turnaround times (TAT) for various service requests.
• Implement corrective actions to maintain or improve service levels.

• Customer Service Excellence:

• Maintain high levels of customer satisfaction through efficient service delivery.
• Handle escalations and ensure prompt resolution.

• Tracker Maintenance:

• Maintain and update operational trackers for service requests, reconciliations, and process improvements.
• Generate periodic reports for management review.

Qualifications & Skills:

• Bachelors degree or equivalent; MBA preferred.
• Minimum 2 years of experience in

  Life Insurance

  , specifically in

  Group Insurance

  operations.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Proficiency in MS Excel and other reporting tools.
• Ability to work collaboratively across departments.