Associate Manager - Digital Workplace (MT3)

Job Description

Required Skills Technology | Infrastructure Monitoring Tool - Nagios Technology | Infrastructure Monitoring Tool - Nexthink, Splunk and Systrack Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | NMC/NCP/SECA/STA As the IT Monitoring Tools Manager, you will lead a team responsible for the effective design, configuration, optimization, and management of various monitoring solutions, including Nexthink, Systrack. You will collaborate with internal teams and stakeholders to ensure the reliability and security of our IT infrastructure. Key Responsibilities: 1. Strategic Planning: - Develop and implement a strategic vision for the selection, deployment, and management of monitoring tools, including Nexthink, Systrack. that align with the organization s goals and objectives. - Collaborate with IT and business stakeholders to understand requirements and develop monitoring strategies. 2. Team Leadership: - Lead and manage a team of administrators and engineers responsible for different monitoring solutions. - Provide guidance, mentoring, and professional development to the team. 3. Monitoring Tools Management: - Oversee the selection, deployment, configuration, and optimization of monitoring tools, including Nexthink, Systrack. - Ensure proper integration of monitoring tools with other IT infrastructure components. 4. Incident Response and Resolution: - Establish incident management processes and workflows to efficiently respond to alerts and incidents identified by the monitoring tools. - Lead the resolution of complex incidents, working closely with the team and other stakeholders. 5. Performance Optimization: - Drive the performance optimization of monitoring tools to enhance their efficiency, accuracy, and reliability. - Implement best practices and enhancements to improve alerting, data analysis, and reporting. 6. Vendor and Budget Management: - Manage relationships with monitoring tool vendors and technology partners. - Create and manage budgets for monitoring tool licenses, hardware, and support agreements. 7. Documentation and Reporting: - Maintain comprehensive documentation of monitoring tool configurations, changes, and best practices. - Create