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Associate Manager, CX Operations (MHD)

Associate Manager, CX Operations (MHD)

Phonepe

5 - 7 years

6 - 8 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Operations Management people management customer support customer Service CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Expectations: Responsible to drive key initiatives, process improvements and resolution of key challenges that are identified in the Merchant support process Monitor day to day operational tasks & metrics Close partnership with service leaders, training and quality managers & Business Analysts and other internal functional stakeholders Create and develop critical operational processes to support the changing regulatory landscape and firm initiatives Identify opportunities to build new tools and improve existing process flows and controls Effective team building by leveraging organization talent frameworks to drive performance, discipline, learning and development Monitor and improve key operational metrics ensuring customer satisfaction is at its highest Ensure a positive, collaborative and cohesive team environment Eligibility: Minimum 5-7 years handling support operations Experience handling customer/ Merchant complaints and regulatory inquiries Expert Microsoft Office skills (word, excel, power point, outlook) Ability to switch tasks as needed while staying extremely organized At least two years of experience in a people management role Excellent communication skills, both written and verbal, experience making presentations to large and small groups

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Bangalore

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Associate Manager, CX Operations (MHD)