Associate Manager - Customer Care - Documentation/ Bookings

CMA Cgm

7 - 12 years

7 - 11 Lacs

Thane

Posted:2 days ago| Platform:

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Skills Required

team leader Shipping Team Management Export Documentation People Management Skills Appraisal Management Import Documentation performance management bill of lading

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Daily check for:

Previous day B/L Production
No. of SIs in House / No. of Corrections in-House (where applicable)
Scheduled follow-up with customers for missing Shipping Instructions has been completed / Missing SI Reports have been sent
Updates/Distribution of Vessel Schedules (AMS & ACI + Vessel Closure) & allocate SIs based on priority.
Verification of all queries assigned to the Agency Offices via the Pending Folder in our work-flow tool.
Review feedback received from the Coordinators/Customers with Staff during transitions.
Serve as the 1st Level of Escalation for Queries for Staff across the floor.
Check/Verify Individual Productivity & Accuracy Nos. ( Updates to the shared data).

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