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Associate L1

Associate L1

Wipro

0 - 3 years

2 - 5 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

project management investment banking capital market digital transformation finance operations management team management program management customer service business analysis training trade processing team leading mis agile kra sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
- Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer- Maintain broad knowledge of client products and/or services- Offer additional products and/or services as needed- Prepare complete and accurate work including appropriately notating accounts as required- Track, document and retrieve information in call tracking database- Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)- Participate in activities designed to improve customer satisfaction and business performance

Applications from people with disabilities are explicitly welcome.

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Associate L1