Associate - ITAM

Associate ITAM at ZS IT team will be responsible for providing supports to all global users on their software needs. Primarily handles software asset management activities like creating, updating, tracking, monitoring, and maintaining software licenses in software management database, as well as monitoring application usage, and reporting compliance of software usage. Associate ITAM works with different vendor to get the quote, review them internally and post approval process them for procurement. Working on opportunities to target unused or restricted software for re-harvest/redeployment. Person is responsible for tracking, Maintaining, and auditing the software records on periodic basis.

What You'll Do:

• Software Assignment & Reassignment:

  Process requests for new software allocations and reassign licenses when users change roles, projects, or depart.

• License Harvesting:

  Identify and reclaim unused or underutilized software licenses to optimize usage and reduce costs.

• Compliance Monitoring:

  Assist in maintaining compliance by tracking software usage, verifying entitlement against deployment, and escalating discrepancies.

• Record Maintenance:

  Update and maintain accurate records of software licenses and assignments in the SAM database.

• Request Management:

  Respond to software requests, following standard operating procedures (SOPs) and escalation paths.

• Reporting & Documentation:

  Generate periodic reports on software usage and compliance. Document process updates and maintain clear records for audit purposes.

• Collaboration:

  Work closely with ITAM team members, procurement, and support teams to ensure seamless execution of SAM activities. Responds to requests from managers, and team members, for specific Programs.

What you'll bring:

• Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field.
• 02 years of experience in IT operations, service desk, or asset management (internships or academic projects acceptable).
• Basic understanding of software licensing concepts and compliance requirements.
• Strong knowledge about the Microsoft Excel formulas, reporting, and pivot tables
• Familiarity with Microsoft Office 365 tools, particularly Excel for reporting and tracking.
• Strong organizational, communication, and customer service skills.
• Ability to follow processes, manage multiple requests, and maintain attention to detail.
• Team player with willingness to learn and grow in IT Asset Management.

Additional Skills:

• Exposure to IT Asset Management (ITAM) or Software Asset Management (SAM) tools.
• SAM-related certification (e.g., ITAM Foundation, SAM certification) is a plus.