Associate IT Support Specialist

Veradigm

Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.

For more information, please explore www.veradigm.com.

What will your job look like:

Job Summary

The Associate IT Support Specialist provides technical assistance and support for hardware, software, and IT-related issues within Veradigm. This role handles escalated service requests and incidents across multiple technology domains, ensuring timely resolution and excellent user experience. Responsibilities include troubleshooting, coordinating with IT engineering teams, managing IT equipment lifecycle, and maintaining accurate documentation.

Key Responsibilities

• Resolve cases escalated from the Service Desk independently and efficiently.
• Troubleshoot issues, collect diagnostic data, and escalate major incidents to engineering teams as needed.
• Follow established runbooks and case-handling procedures.
• Monitor system alerts proactively and notify stakeholders of outages.
• Contribute to the creation and maintenance of knowledge articles and runbooks.
• Assist with imaging, inventory management, distribution, and recovery of IT equipment.
• Provide on-site "hot-hands" support for IT engineering teams.
• Coordinate with vendors for PC and accessory shipments.
• Maintain minimum stock levels for PCs, accessories, and printer consumables.

An Ideal Candidate will have:

Education

• Bachelor's degree preferred (or equivalent practical experience).

Work Experience

• 1–3 years of relevant IT support experience preferred.

Certifications

• A+ or N+ Fundamentals
• CCNA / Microsoft Windows 11 Certification Preferred.

Skills & Competencies

• Strong knowledge of Microsoft operating systems and Office suite.
• Solid understanding of PC components and troubleshooting techniques.
• Intermediate knowledge of networking principles and case management systems.
• Basic familiarity with Mac OS, Linux, and cybersecurity practices.
• Excellent customer service and communication skills.
• Ability to work collaboratively and accept feedback constructively.

Working Conditions

• Standard workweek with rotating multi-shift schedules, including night shifts.
• Mandatory on-site work at designated offices.
• Remote work is not applicable for this role.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Competitive salary & performance bonuses
• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Remote/Hybrid Options)
• Professional development and certification reimbursement
• Comprehensive health, retirement, and wellness benefits.
• Peer-based incentive "Cheer" awards
• "All in to Win" bonus Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https://veradigm.com/about-veradigm/careers/benefits/

https://veradigm.com/about-veradigm/careers/culture/

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

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