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For Employers

Associate IT Support Specialist

Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]

1 - 3 years

9 - 10 Lacs

vadodara

Posted:3 days ago| Platform:

Apply

Skills Required

networking linux diagnostics development manager healthcare wellness customer service ccna microsoft n+

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Associate IT Support Specialist provides technical assistance and support for hardware, software, and IT-related issues within Veradigm. This role handles escalated service requests and incidents across multiple technology domains, ensuring timely resolution and excellent user experience. Responsibilities include troubleshooting, coordinating with IT engineering teams, managing IT equipment lifecycle, and maintaining accurate documentation.

Key Responsibilities

Resolve cases escalated from the Service Desk independently and efficiently.
Troubleshoot issues, collect diagnostic data, and escalate major incidents to engineering teams as needed.
Follow established runbooks and case-handling procedures.
itor system alerts proactively and notify stakeholders of outages.
Contribute to the creation and maintenance of knowledge articles and runbooks.
Assist with imaging, inventory management, distribution, and recovery of IT equipment.
Provide on-site hot-hands support for IT engineering teams.
Coordinate with vendors for PC and accessory shipments.
Maintain minimum stock levels for PCs, accessories, and printer consumables.

An Ideal Candi will have: Education

Bachelor s degree preferred (or equivalent practical experience).

Work Experience

1-3 years of relevant IT support experience preferred.

Certifications

A+ or N+ Fundamentals
CCNA / Microsoft Windows 11 Certification Preferred.

Skills & Competencies

Strong knowledge of Microsoft operating systems and Office suite.
Solid understanding of PC components and troubleshooting techniques.
Intermediate knowledge of networking principles and case management systems.
Basic familiarity with Mac OS, Linux, and cybersecurity practices.
Excellent customer service and communication skills.
Ability to work collaboratively and accept feedback constructively.

Working Conditions

Standard workweek with rotating multi-shift schedules, including night shifts.
Mandatory on-site work at designated offices.
Remote work is not applicable for this role.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

Competitive salary & performance bonuses
Quarterly Company-Wide Recharge Days
Flexible Work Environment (Remote/Hybrid Options)
Professional development and certification reimbursement
Comprehensive health, retirement, and wellness benefits.
Peer-based incentive Cheer awards
All in to Win bonus Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, ital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

#LI-SM1

#LI-ONSITE

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Thank you for reviewing this opportunity! Does this look like a great match for your skill setIf so, please scroll down and tell us more about yourself!

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Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]

Healthcare Technology

Bangalore

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Associate IT Support Specialist