Hybrid
Full Time
Learn the fundamentals of U.S. Individual Taxation, state-specific tax rules, and client expectations. Stay informed on software updates and tax policy changes.
Assist U.S. clients in preparing their federal and state tax returns using a live chat platform. Resolve tax queries and guide users through the software. Maintain accuracy in information and support delivery.
Interpret client questions to provide accurate and compliant tax guidance. Identify patterns or common issues to improve support strategies.
Communicate professionally and empathetically via chat. Work collaboratively within the team and proactively manage time to handle chat volumes effectively.
Excellent Communication Skills
Basic Knowledge of Finance & Accounts (Preferred)
Immediate Joiner who can join from 27th Oct 2025
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