Associate Engineer - Sales Operations

Job Description: As a Customer Support Specialist, your role involves responding to customer inquiries promptly via phone and email, providing them with timely product information and quotations. You will also be supporting external sales teams by preparing proposals, updating CRM records, and coordinating follow-ups to ensure smooth sales processes. Accurately processing orders and tracking their status through to delivery will be a crucial part of your responsibilities. It will also be your responsibility to convert quotes into confirmed orders through regular follow-ups and maintain strong relationships with existing customers while identifying upselling opportunities. Collaboration with logistics and inventory teams to ensure product availability and timely dispatch is essential. Additionally, you will need to keep up-to-date knowledge of the products and services offered, help generate sales reports and forecasts for management, and work towards achieving monthly and quarterly sales targets. Qualifications Required: - Strong communication skills to effectively respond to customer inquiries and support external sales teams. - Excellent organizational skills to accurately process orders, track their status, and maintain customer relationships. - Ability to collaborate effectively with logistics and inventory teams to ensure timely product dispatch. - Proven experience in sales support, customer service, or similar roles. - Proficiency in CRM systems and Microsoft Office applications. - Goal-oriented mindset with a focus on achieving sales targets. (Note: No additional details of the company were provided in the Job Description.),