Associate Engineer-Desktop Support

3i Infotech Limited

2 - 5 years

0 - 3 Lacs

navi mumbai maharashtra india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

active directory troubleshooting system upgrades customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking an Associate Engineer-Desktop Support to join our team in India. The ideal candidate will provide technical assistance and support to our end-users, ensuring optimal performance of desktop systems and applications.

Responsibilities

Provide technical support and troubleshooting for desktop hardware and software issues.
Install, configure, and maintain desktop systems and applications.
Assist users with software applications and operating system issues.
Perform regular maintenance tasks including updates and backups.
Document support requests and resolutions in the ticketing system.
Collaborate with IT teams to implement new technologies and solutions.
Train users on new software and hardware technologies.

Skills and Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
2-5 years of experience in desktop support or related technical support role.
Proficiency in Windows operating systems and Microsoft Office Suite.
Strong understanding of computer hardware components.
Experience with troubleshooting network connectivity issues.
Knowledge of ITIL processes and service management.
Excellent communication skills and customer service orientation.
Ability to work independently and in a team environment.

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