Overview
Founded in 1988 and headquartered in Atlanta, Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit.We do this with a team of 1100+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York, Sydney, Hyderabad and Bengaluru. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do.Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.
Learn:
We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.
Grow:
We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.
Thrive:
Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together.
Job Summary
We are seeking a detail-oriented
Associate Director – Technical Writer
to create and maintain clear, accurate, and compliant procedural documentation. This role supports operational excellence by translating complex technical processes into user-friendly procedures that align with regulatory standards and organizational goals.
Responsibilities
- Write and update technical procedures, SOPs, and work instructions for operations teams.
- Review technical manuals and extract key steps to produce accurate documentation.
- Collaborate with engineers, SMEs, and compliance teams to gather and validate content.
- Ensure all documentation meets internal standards and external regulatory requirements.
- Conduct walk-downs and observations to incorporate human factors and performance accuracy.
- Maintain version control and manage documentation lifecycle.
Required Qualifications
- Bachelor’s degree in English, Communications, Business, Finance, or related field.
- 5 to 7 years of experience in technical writing, with a focus on procedural documentation.
- Proficiency in tools such as Microsoft Word, Confluence, Excel, Visio, and document management platforms, or similar.
- Strong understanding of structured writing, information architecture, and documentation standards.
- Experience working in servicing industries.
- Excellent communication and interpersonal skills to work across departments.
Desired Qualifications
- Strong knowledge of commercial loan servicing terminology and processes and platforms.
- Experience with validation protocols and quality assurance documentation.
- Ability to analyze metrics and feedback to improve documentation usability.
- Knowledge of digital documentation platforms and online help systems.
Standard Shift Time
7.30 am - 4.30 pm (BLR) & 8.30 am - 5.30 pm (HYD) - flexibility will be needed during projects.Trimont is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.
