Associate Director - Recovery Operations

Role Overview: You will be responsible for end-to-end execution and oversight of EMI collections, asset recovery, and driver intervention cases within a specific zone. Your role includes leading address verification efforts to enhance driver traceability, proactive recovery, and reduce asset loss risk. You will manage city-level teams, coordinate with law enforcement when required, and collaborate with internal teams to meet operational KPIs effectively. Key Responsibilities: - Collect EMIs and lead recovery efforts for EMI defaulters in the driver segment. - Monitor and close asset recovery cases involving non-ops drivers in coordination with Recovery Field Executives (RFEs). - Liaise with local police stations and financiers to recover impounded batteries. - Coordinate FIR filing, insurance intimation, and asset tracking for stolen battery cases. - Deploy field teams to verify addresses of flagged or new drivers. - Maintain a system for geo-tagged address confirmation to enhance traceability and enable future interventions. - Manage and mentor city-level RFE teams, ensuring optimal allocation, productivity, and safety in field operations. - Work with central teams to gain insights on recovery hotspots, risk cohorts, and optimized field routing. - Coordinate with the Calling Team for pre-verification, soft recovery, and lead support. Qualifications: - Graduate in Business or Operations. - Minimum 8 years of experience in recovery, collections, or operations, preferably with field team leadership. - Ability to influence and negotiate with drivers and external agencies. - Strong data orientation with a focus on execution. - Excellent leadership, people management, and conflict resolution skills. - Proficient in verbal and written communication in Hindi and English.,