5 Data Orientation Jobs

As the Revenue Optimization and Pricing Strategy Manager, you will be responsible for developing and implementing strategies to maximize revenue with a target-driven approach. Your key responsibilities will include identifying, planning, and executing opportunities to optimize the channel mix while focusing on maximizing profit margins. You will also be in charge of controlling discounts, promotions, and channel campaigns to achieve revenue targets. In this role, you will serve as the primary point of contact for revenue communications and insights for both internal (operations team) and external stakeholders (hotel owners, managers). Collaboration with cross-functional teams will be essential to drive issue resolution and lead key revenue projects in coordination with the ground Operations team. Additionally, you will work closely with the central pricing team to enhance pricing algorithm functionality and provide inputs for revenue maximization. Furthermore, you will collaborate with global teams to introduce best practices to US markets, acting as a bridge between global and local strategies for knowledge sharing. You will oversee and ensure a successful Revenue Launch cycle for new hotel assets joining the portfolio. To excel in this role, you should possess experience in designing and executing projects, have a strong data orientation with the ability to analyze numbers effectively, and identify trends and patterns. Proficiency in R and SQL is advantageous. Effective communication skills, both verbal and written, are crucial, along with a demonstration of high ethical values. The ability to manage multiple stakeholders is essential. The ideal candidate will have a minimum of 6 years of experience in category or revenue management and hold an MBA/PGDM from the 2010 to 2016 batch only. Additionally, candidates should be comfortable working in UK/US shifts.,

As the Chief of Staff, you will play a crucial role in supporting the Head of Print R&D by developing and executing strategic plans and initiatives. Acting as the primary liaison between the Head of Print R&D and various departments, stakeholders, and external partners, you will be responsible for providing analytical insights to drive decision-making and strategy development. Your role will involve conducting operational reviews, tracking key strategic initiatives, and managing organizational risks effectively. You will be instrumental in fostering cross-functional innovation by identifying and enabling creative opportunities. Serving as a catalyst for organizational transformation, you will facilitate effective communication within the division to ensure transparency and seamless information flow. Additionally, you will be tasked with preparing reports, presentations, and other communications for both internal and external stakeholders. To qualify for this role, you should have a minimum of 10 years of experience in strategy, planning, operations, finance, transformation, or a related field. An advanced university degree such as an MBA or equivalent experience is required. Your ability to think systemically, analyze data effectively, and solve complex problems creatively will be essential for success in this position. Strong business acumen, program management skills, and proficiency in financial and presentation tools are also crucial. You should possess excellent verbal and written communication skills, along with the ability to manage relationships, influence outcomes, and navigate ambiguity effectively. Your track record of successfully leading cross-functional initiatives and delivering results will be highly valued in this role. If you are ready to drive organizational change, lead with influence, and contribute to strategic decision-making, we encourage you to apply for the position of Chief of Staff.,

Key Responsibilities: Own and drive CRM strategy for different business verticals. Lead execution across Push, SMS, WhatsApp, and Email campaigns. Manage and mentor CRM executives/specialists. Build lifecycle marketing journeys onboarding, engagement, reactivation. Monitor and report performance metrics (DAU, WAU, re-engagement, conversions). Create CRM dashboards, track OKRs, and drive continuous improvements. Collaborate closely with product, growth, content, and data teams. Key Deliverables: Increase in repeat user retention and revenue through CRM. Optimized user journeys across the CRM funnel. Strong and scalable CRM processes and execution frameworks. What We re Looking For: 4 6 years of experience in CRM, lifecycle marketing, or retention. Hands-on experience with campaign tools and analytics platforms. Ability to lead and coach a small team. Strong data orientation with a performance mindset. Excellent collaboration and stakeholder management skills.

Job Description: Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Lead weekly/monthly/Quarterly performance reviews with the client. Coaching & feedback of the Tower Leads/ team leaders in terms of their team performance, people management, attrition, quality & complaints Managing the project to deliver SLAs & KPIs, floor walks, daily tracking and monitoring of performance against targets, encouraging an environment which best promotes TCS's cultural values and behaviors, ensuring the team to have the appropriate training, skills, and knowledge to be able to provide best customer services on every occasion, and are motivated to deliver against challenging standards of service levels. Managing client Relationship by creating win-win scenarios and add value through process improvement or cost savings. Ability to manage internal and external/client escalations and resolution handling. Good Working knowledge of upstream functions like sales, order management, master data management, credit management, billing, and downstream functions like - cash apps, deductions, dispute management etc. Potential risks identification and management. Awareness of failure points within operations and ability to plug-in effective mitigations timely. Meet the operational, functional, and business objectives required by the contract and provide a profitable interaction. Build enough backup capability within the team to manage training, attrition, and expansion needs. Resource Specification: 100% WFO (work from office) Willing to work in night and rotational shifts. Prior experience of managing a team in International B2B Collections process with a span of 100+ Excellent communication skills in English (Written & verbal) Excellent interpersonal and client relationship skills Must possess functional and strategic knowledge of domain to manage and add value to the metrices. Data orientation, Analytical ability & Presentation skills with good knowledge of MS Office tools like Excel/PowerPoint Knowledge/Experience: 8-10 years of overall work experience At least 5 years of leading a B2B Collections/OTC tower and experience of managing multiple teams. Must Have Skills: Leadership Experience (8-10 years), Client Relationship Management, Excellent knowledge of end-to-end B2B Collections (Upstream & Downstream) Good To Have Skills: Industry Knowledge, Technical Skills (CRM systems, Collection ERPs, Tools etc.) Project Management, Transformation Management

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Manager / Manager, Customer Service Responsibilities . Respond to customer inquiries and problem escalations. . Proactively resolve people issues and ensure that attrition is well below the defined target. . Leading operations and spearheading processes for excelling business targets for the Business Unit. . Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Efficiency per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required. . Driving Continuous Improvement Initiatives . Develop and implement measurement systems and provide insightful analytics around the metrics. . Deep technical expertise and data orientation in controllership, Management Information System and Service delivery . Communicate with the customer on a regular basis to discuss operational issues and delivery, raise issues & build relationships, understand customer & client issues proactively, fix to get the delight factor. . Set goals for the team and communicate goals on a regular basis. . Coach & mentor people - Motivating team with excellent people touch. . Efficiency and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma . Reconciliations of client reports . Leading calls with clients and other business functions . Running of projects independently . Preparation of dashboards and ability to understand current Business processes and suggest improvements Key for details. Qualifications we seek in you! Minimum Qualifications/ Skills . Any graduate . Relevant experience in a BPO/KPO . Should have handled large teams . Customer Management exposure and good presentation skills is a must. . Excellent in English Language Preferred Qualifications/ Skills . Excellent Analytical & Communication skills . Preferably the candidates prior experience in Internet based accounts and Customer service industry . Ability to work & communicate with people across organizational unit. . Excellent interpersonal & Management skills . LEAN/Six Sigma - Trained, Tested and Certified . High MS-Office skill (Advance Excel) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.