10 Data Orientation Jobs

As a Senior Manager / Manager in the Customer Service role at Genpact, you will be responsible for responding to customer inquiries and addressing problem escalations in an efficient manner. Your primary focus will be on proactively resolving people issues to ensure that attrition remains well below the defined target. Leading operations and spearheading processes to meet and exceed business targets for the Business Unit will be a key aspect of your role. You will be expected to manage various people management metrics including attrition, manpower requirement, capacity planning, utilization and scheduling, efficiency per person, monitoring, time management, seat utilization, statement of wo...

The role of Manager, Content Moderation Ops Lead at Genpact involves actively using internet and online applications to identify areas for operational improvement. The responsibilities include responding to customer inquiries, resolving people issues, leading operations, meeting people management metrics, driving continuous improvement initiatives, developing measurement systems, communicating with customers, setting team goals, coaching and mentoring, and leading process transformations. The qualifications required for this role include a graduate degree, relevant BPO/KPO experience, team management experience, customer management exposure, English fluency, flexibility to work in a 24*7 env...

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With over 125,000 employees spread across more than 30 countries, we are fueled by our natural curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Senior Manager / Manager, Customer Service to ...

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is...

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is...

As the Revenue Optimization and Pricing Strategy Manager, you will be responsible for developing and implementing strategies to maximize revenue with a target-driven approach. Your key responsibilities will include identifying, planning, and executing opportunities to optimize the channel mix while focusing on maximizing profit margins. You will also be in charge of controlling discounts, promotions, and channel campaigns to achieve revenue targets. In this role, you will serve as the primary point of contact for revenue communications and insights for both internal (operations team) and external stakeholders (hotel owners, managers). Collaboration with cross-functional teams will be essenti...

As the Chief of Staff, you will play a crucial role in supporting the Head of Print R&D by developing and executing strategic plans and initiatives. Acting as the primary liaison between the Head of Print R&D and various departments, stakeholders, and external partners, you will be responsible for providing analytical insights to drive decision-making and strategy development. Your role will involve conducting operational reviews, tracking key strategic initiatives, and managing organizational risks effectively. You will be instrumental in fostering cross-functional innovation by identifying and enabling creative opportunities. Serving as a catalyst for organizational transformation, you wil...

Key Responsibilities: Own and drive CRM strategy for different business verticals. Lead execution across Push, SMS, WhatsApp, and Email campaigns. Manage and mentor CRM executives/specialists. Build lifecycle marketing journeys onboarding, engagement, reactivation. Monitor and report performance metrics (DAU, WAU, re-engagement, conversions). Create CRM dashboards, track OKRs, and drive continuous improvements. Collaborate closely with product, growth, content, and data teams. Key Deliverables: Increase in repeat user retention and revenue through CRM. Optimized user journeys across the CRM funnel. Strong and scalable CRM processes and execution frameworks. What We re Looking For: 4 6 years ...

Job Description: Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Lead weekly/monthly/Quarterly performance reviews with the client. Coaching & feedback of the Tower Leads/ team leaders in terms of their team performance, people management, attrition, quality & complaints Managing the project to deliver SLAs & KPIs, floor walks, daily tracking and monitoring of performance against targets, encouraging an environment which best promotes TCS's cult...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Manager / Manager, Customer Service Responsibilities . Respond to customer inquiries and problem escalat...