Associate Director - ORM (ORE & RCSA)

Job Description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions. Job Title: Associate Director - Operational Risk Management Management Level: L3 Job Category: Vice President Job location - Bengaluru Summary/Objective This is a key role within the banks second line of defense, Operational Risk Management team. This role will manage a team of experienced risk and control professionals dedicated to RCSA and ORE programs of the bank. The role will oversee planning, timely execution, and delivery of RCSA and ORE deliverables along with maintaining quality of Output. The person in this role will be located out of the First Citizens India office in Bangalore and functionally align to the RCSA program leader in the US. This role will require broad knowledge of consumer and commercial banking products and services, as well as applicable laws and regulations. The role will be responsible to build strong partnership with stakeholders in First Citizens India (FCI) and as required, with the onshore stakeholders in the U.S. to ensure smooth alignment of the methodologies with, and / or transition of work between onshore & offshore resources. Manage FCI stakeholders by providing periodic updates and contribute to periodic communications such as debriefs, dashboards, KPIs etc. Build effective working relationships with senior management and staff, both internal and external as needed. Broaden and deepen knowledge of the business functions and environment of the Bank to effectively assist leadership and staff in contributing towards banks risk management efforts. The role may also involve evaluating best practices, efficiency opportunities, and compliance with the requirements. The person in this role should have strong risk management expertise, exceptional written and oral communication skills, strong understanding of banking business processes, stakeholder management skills and the ability to manage multiple projects and deadlines at once. The person in this role should have a good knowledge of operational and compliance risks in a bank and a broad understanding of the control environment mitigating those risks. This will require broad knowledge of consumer and commercial banking products and services, as well as applicable laws and regulations. The role will also require knowledge of functioning of a offshore banking organization in India and applicable laws and regulations. The role requires to engage with senior leadership within FCI and / or in U.S. across the First Line and Second Lines of Defense, for their day-to-day work. Strong communication and interpersonal skills are necessary to achieve the required objectives. The role will define roles, responsibilities, individual goals, and performance objectives for the team. The role will also involve identifying future talent and skill requirements in collaboration with onshore stakeholders. Experience in providing Second Line Risk Oversight in a bank or large financial institutions is preferred. Exposure to performing review and challenge activities as part of second line risk management will be an added advantage. Primary Responsibilities: Essential Functions Risk Management - supports the planning and execution of FCI s First Line & Second Line Risk Programs as per First Citizen Bank s (FCB) Risk framework. Collaborates with other key stakeholders across the organization to ensure appropriateness of and compliance with ORM program requirements. Maintains productive influential relationships with senior management to ensure appropriate tone from the top leadership of programs. Communicates risk vision to key stakeholders. Develops relationships and remains active within professional networks to stay abreast of current and emerging issues and relevant trends in Risk Management. Subject matter expertise - Provides credible and effective expert advice to FCI Business Functions based on industry knowledge and gained expertise in Enterprise / Operational Risk Management. Committees and Projects - Provides support for other ORM programs and initiatives. Participates as a risk advisor on project teams or governance structures to provide guidance on risk best practices, processes, and regulatory requirements Resourcing - Ensure appropriate resource allocation across various activities required to support Business Risk Oversight. Training - Define skill needs and resource requirement keeping in mind process evolution and emerging risk and control environment Human Resource - Contribute to hiring and talent management strategy and policies for FCI Reporting - Develop, maintain, and provide regular status reporting to FCI / India Risk Committee and other stakeholders Audit & Regulatory Support - Assists in managing preparation activities for ORM Internal Audit and regulatory exams. Partners with managers to ensure components are received in a timely manner for posting prior to exam start. Others - Assist in providing support to Ad-hoc requests (as required) Specific Responsibilities Work with the banks ORE and RCSA program lead in US and facilitate deployment of RCSA program for FCI. Facilitate implementation of ORE and RCSA program for FCI, manage any updates and report on its progress. Escalate any concerns or delays in implementation and deviations from planned schedule to relevant stakeholders. Develop and train BU process owners on RCSA and ORE requirements and facilitate its deployment. Ensure work is produced and documented with quality and content and in alignment with the requirements laid down in the RCSA and ORE standard. Promote positive client relations with business line colleagues and management. Maintain knowledge of laws, regulations, and policies for operational functions covered. Keep abreast of the Regulatory requirements and industry developments relevant to the activities of the assigned Business Units in specific, and across the industry in general, and advise the first line. Provide clear definition of roles, responsibilities, individual goals, and performance objectives for the team. Provide regular, constructive feedback to maximize positive impact of individual team member s talent. Knowledge and skills Risk and control frameworks as it applies to global banks. Operational and Compliance risks as it relates to banking. Key ORM processes and practices Second line review and challenge / oversight activities in banking. Strong communication skills both written and oral Analytical and logical thinking Working knowledge of MS tools such as word, Excel and PPT Required Education and Experience Bachelors degree or higher in the field of finance, operations with qualifications such as Chartered Accountant / CPA (Preferred and not mandatory) Banking and/ or financial services industry experience (12 to 15 years) Experience leading or overseeing and / or governing ORM programs in a Second Line of Defense role, preferably in a Large Bank setting (>$200B in assets). Hands-on exposure to any of the following Business areas - Finance, HR/Product, Credit Risk, and Enterprise Operations. Knowledge of regulatory guidance and industry frameworks pertaining to banking. Certifications Relevant industry certifications (e.g., CIA, CISA, CRCM, ACAMS) - one or more of these will be an added advantage. Equal Employment Opportunity FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.