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Deloitte Consulting
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Associate Director

Associate Director

Deloitte Consulting

8 - 10 years

40 - 45 Lacs

mumbai

Posted:9 hours ago| Platform:

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Skills Required

service management pmp team management process improvement analytical consulting intellectual property continuous improvement service quality information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client Relationship Management:

Serve as the main point of contact for clients, understanding their needs, and ensuring their expectations are met.
Build and maintain strong, long-term relationships with clients through regular communication and meetings.
Collaborate with clients to understand their business goals and align service delivery accordingly.

Service Delivery Oversight:

Develop and implement service delivery strategies and processes to ensure efficient and effective service provision.
Monitor service delivery metrics and key performance indicators (KPIs) to track performance and identify areas for improvement.
Proactively address issues and concerns raised by clients, ensuring prompt resolution and client satisfaction.

Team Management:

Lead and manage a team of service delivery professionals, providing guidance, support, and mentorship as needed.
Delegate tasks and responsibilities appropriately, ensuring team members are equipped to fulfill their roles effectively.
Foster a collaborative and positive work environment, promoting teamwork and professional development.

Project Management:

Oversee the planning, execution, and completion of service delivery projects, ensuring they are delivered on time and within budget.
Coordinate with internal teams and stakeholders to allocate resources, prioritize tasks, and manage project dependencies.
Monitor project progress and address any issues or risks that may arise during implementation.

Continuous Improvement:

Identify opportunities for process improvement and optimization within the service delivery framework.
Implement best practices and standards to enhance service quality, efficiency, and customer satisfaction.
Stay updated on industry trends and developments, incorporating relevant advancements into service delivery practices

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