Associate - Customer Service

As a member of the Customer Service team at Raise, you play a vital role in upholding the core value of Customer Centricity to ensure customer satisfaction, delight, and an exceptional experience. You will collaborate closely with internal stakeholders, peers, leadership, and most importantly, customers, demonstrating an empathetic approach in all interactions. Listening attentively to customers, providing prompt and effective resolutions, and maintaining high-quality standards of service are key responsibilities that contribute to the overall goal of delivering an outstanding customer experience. Your duties will include handling and resolving customer queries, soliciting feedback through various channels, meeting service standards while prioritizing customer satisfaction, addressing complaints effectively, and fostering strong relationships built on trust and open communication. Additionally, you will be expected to go the extra mile to ensure customer delight and work towards enhancing sustainable relationships with customers. To excel in this role, a relevant educational background, prior customer service experience in the broking industry, excellent verbal and written communication skills, the ability to engage in conversations effectively, and 2-4 years of experience in a similar role are preferred qualifications. The Customer Service team operates on rotational shifts, including both office-based and work-from-home arrangements, predominantly located in Mumbai. Raise is committed to creating a workplace where collaboration, growth, and fulfillment thrive, emphasizing the value of every individual and fostering a culture where innovation and success are shared. If you share our passion for serving customers and align with our values of respect, speed, humility, quality, ownership, and passion, we invite you to join us on our mission to build a great customer-centric organization. To apply for this work-from-office opportunity, please send your resume to hr@dhan.co. Raise is proud to be an equal opportunity employer that values diversity and inclusion, celebrating the talents and competencies of individuals from various backgrounds.,