- Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email. - Addressing prospective customers and suggesting to them range of products fitting in to his current requirement. - Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders. - Documenting order/Product issues, providing customer feedback and generating summarized reports to concerned Departments. - Proactively manage and maintain high customer satisfaction. - Communicate and coordinating with other internal Operations, - Flexible with 24x7 working (with weekends working.) - Maintain the set SLAs / TATs while responding to the customers.

More Jobs at Aza Fashions

Aza Fashions - Intern - Visual Merchandising

Mumbai

Experience: Not specified

INR 3 - 6 Lacs

Aza Fashions - Associate - Customer Service

Mumbai

Experience: Not specified

INR 1 - 5 Lacs

Associate - Customer Service

Mumbai

Experience: Not specified

INR 1 - 5 Lacs

Intern - Visual Merchandising

Mumbai

Experience: Not specified

INR 3 - 6 Lacs

Inventory Executive / Sr. Executive

Mumbai, Maharashtra, India

5.0 - 5.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Aza Fashions

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Associate - Customer Service