Associate Customer Service Manager

Job Description

Job Requirements Job Description: Associate Customer Service Manager at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. Our mission is to empower individuals and businesses with the tools and resources they need to achieve their financial goals. We are currently seeking a highly motivated and customer-focused individual to join our team as an Associate Customer Service Manager. Job Title: Associate Customer Service Manager Job Type: Full-Time Job Category: Others Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Operations Location: Abohar, Punjab, India Additional Parameters Minimum 2 years of experience in customer service or banking industry Strong communication and interpersonal skills Ability to work in a fast-paced and dynamic environment Knowledge of banking products and services Proficient in MS Office and other computer applications Willingness to work flexible hours, including weekends and holidays if required Job Summary As an Associate Customer Service Manager, you will be responsible for providing exceptional customer service and managing branch operations at our Abohar branch in Punjab. You will work closely with the Branch Manager to ensure smooth and efficient functioning of the branch and deliver a superior banking experience to our customers. Key Responsibilities Greet and assist customers in a friendly and professional manner Understand customer needs and recommend appropriate banking products and services Process customer transactions accurately and efficiently Resolve customer complaints and inquiries in a timely manner Train and supervise branch staff to ensure high-quality customer service Monitor branch operations and ensure compliance with bank policies and procedures Generate reports and maintain records of branch activities Collaborate with other departments to achieve branch targets and goals Stay updated on banking regulations and industry trends Participate in marketing and promotional activities to attract new customers Conduct customer satisfaction surveys and implement improvements based on feedback Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum 2 years of experience in customer service or banking industry Proven track record of delivering excellent customer service Strong leadership and team management skills Excellent communication and interpersonal skills Ability to multitask and prioritize tasks effectively Knowledge of banking products and services Proficient in MS Office and other computer applications Willingness to work flexible hours, including weekends and holidays if required Join our team at IDFC FIRST Bank and be a part of a dynamic and growing organization. We offer a competitive salary, benefits package, and opportunities for career growth and development. Apply now and take the first step towards a rewarding career in banking. Show more Show less