Associate Customer Service Manager

Role Overview: As the Associate Customer Service Manager within the Rural Banking function, you will play a critical role in managing branch operations and ensuring exceptional customer service. Your primary focus will be on expanding the retail banking business by utilizing resources and technology efficiently. You will be responsible for overseeing operational activities related to rural and semi-urban retail products, maintaining the customer lifecycle, handling service requests, and ensuring a seamless banking experience. Key Responsibilities: - Oversee day-to-day branch operations and administration, ensuring strict adherence to bank policies and procedures. - Manage service delivery for both internal and external customers at the rural branch. - Perform data entry for application forms, customer ID creation, and account setup. - Conduct document verification, including KYC checks, application forms, and loan documentation. - Handle cash and clearing transactions securely and efficiently. - Maintain a strong audit rating by consistently complying with operational excellence. - Collaborate with business teams to implement operational and regulatory practices, such as lending operations and risk management. - Lead quality initiatives to optimize processes, improve turnaround times (TAT), and enhance service level agreements (SLAs). - Utilize automation and digitization tools to boost operational efficiency. Qualifications Required: - Education: Graduate in any discipline (e.g., BA, BCom, BBA, BSc, BTech, BE). - Experience: Minimum 1 year of relevant experience in banking or allied financial services. - Skills and Attributes: - Strong understanding of branch operations and banking procedures. - Excellent organizational and administrative skills. - High attention to detail and compliance orientation. - Strong communication and customer service capabilities. - Ability to manage multiple tasks and meet deadlines. - Proficiency in banking systems and digital tools. - Problem-solving mindset with a focus on continuous improvement.,