Associate Customer Service Manager IDFC FIRST Bank

1.0 - 5.0 years

0 Lacs

gujarat

On-site

Role Overview: As the Associate Customer Service Manager within the Rural Banking function, you will play a critical role in managing branch operations and ensuring exceptional customer service. Your primary focus will be on expanding the retail banking business by utilizing resources and technology efficiently. You will be responsible for overseeing operational activities related to rural and semi-urban retail products, maintaining the customer lifecycle, handling service requests, and ensuring a seamless banking experience. Key Responsibilities: - Oversee day-to-day branch operations and administration, ensuring strict adherence to bank policies and procedures. - Manage service delivery fo...

Posted 3 weeks ago

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Assistant Customer Service Manager IDFC FIRST Bank

3.0 - 7.0 years

0 Lacs

jhunjhunu, rajasthan

On-site

As an Assistant Customer Service Manager in the Rural Banking department, your role is crucial in managing and expanding the retail banking business for the branch. You will oversee operations and resources efficiently, utilizing technology effectively. Your primary responsibility will be to lead customer service and branch operations, ensuring the branch's daily upkeep and acting as the central custodian of all Rural Banking documents. Additionally, you will provide operational support for Rural and semi-urban retail products, focusing on maintaining a seamless customer life cycle and delivering top-notch service. **Key Responsibilities:** - Manage day-to-day operations and administration o...

Posted 1 month ago

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Manager - Customer Engagement maxlifeins

10.0 - 14.0 years

0 Lacs

kolkata, west bengal

On-site

As the Manager of Customer Engagement, you will be responsible for overseeing various key functions within the Customer Engagement department. Your primary responsibilities will include managing office administration assets, contracting with agents, processing new business, banking initial and renewal premiums, retaining surrender requests, executing service requests post-policy issuance, handling customer queries and complaints, maintaining high Net Promoter Scores (NPS), processing life claims, managing compliance issues, and ensuring audit ratings meet expectations. To measure your success in this role, you will be evaluated based on various criteria such as adherence to customer engageme...

Posted 5 months ago

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