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Job Title: Counselling Associate Reports To: Program Manager / Student Success Lead About the Role: We are looking for a compassionate, student-focused Counselling Associate who will play a pivotal role in ensuring a smooth and supportive experience for students. From addressing daily concerns and absenteeism to supporting admissions counselling and data management, this role ensures students feel informed, cared for, and engaged throughout their academic journey. Key Responsibilities: 1. Student Support & Engagement: Serve as the first point of contact for student queries—academic, emotional, or operational—and provide timely resolution or escalate when necessary. Build strong relationships with students to foster trust and encourage open communication. Monitor student absenteeism and follow up through calls or messages to encourage regular attendance and address underlying issues. Circulate important information (e.g., schedules, changes, assessments, holidays, events) shared by faculty or management to all relevant students. 2. Admission Counselling: Engage with prospective students and parents during the admission process to explain program structure, features, and benefits clearly. Address concerns and queries related to admissions, fees, schedule, and expectations. Help students make informed decisions by providing accurate, timely, and complete information about the program. 3. Student Data Management: Maintain accurate and up-to-date records of student information including contact details, attendance, follow-ups, performance notes, and counselling outcomes. Manage and track student feedback, escalations, and action taken for continuous improvement. Coordinate with the academic and operations teams to ensure data accuracy and consistency. 4. Coordination & Reporting: Collaborate with faculty, operations, and academic heads to address common student issues and ensure smooth academic delivery. Prepare regular reports on attendance, counselling sessions, student concerns, and resolution timelines for internal review. Support student engagement initiatives such as orientation, feedback surveys, and wellness drives. Interested candidates can mail us at manvi.bajaj@pw.live Show more Show less
