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Associate, Client Service I

BNY Mellon International Operations India Private Limited

0 - 3 years

|

4 - 6 Lacs

pune maharashtra india

Posted:9 hours ago| Platform: Foundit logo

Apply

Skills Required

client servicing service quality operations

Work Mode

On-site

Job Type

Full Time

Job Description

Client Service - IC1Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon
Supports clients in addressing operational and technical questions or issues and ensuring requests are executed
Applies problem solving skills based on precedence and experience
Uses communication skills to deliver high quality service to a specialized client base
Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed
Leverages a general understanding of broader BNY Mellon services and offerings
Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed
Tracks information related to general client issues and needs to support business development efforts
Participates in internal activities and initiatives designed to improve the client experience
No direct reports
Supports a selected number of client accounts of limited complexity
Bachelors degree or the equivalent combination of education and experience is required
0-3 years of total work experience preferred
Experience in an operational area and/or client services preferred

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BNY Mellon International Operations India Private Limited

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