Associate Analyst

About Lowe s : Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

For more information, visit Lowes.com .

About Lowe s India: At Lowes India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowes. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowes has a competitive edge in the market.

To know more about Lowes India, visit Lowes.co.in

About the Team

The Data Quality Team leads efforts to improve content, data quality, manage taxonomy structure and data integrity across the entire product assortment. Our team proactively partners with key organizational teams to empower product data as an asset of the enterprise by assessing product data, implementing data quality rules and requirements, identifying gaps, and providing item-data quality assurance through measurements and metrics to drive internal and external accountability.

Job Summary:

The Associate analyst, Product Data Quality is primary responsible to drive online revenue and traffic growth by improving the consistency and accuracy of item data through the use and creation of collection processes and online tools. The Associate Analyst will execute day to day tasks to monitor and improve the quality of item data used in all digital/Omni-channel assets. They will be required to provide solutions that closely align with strategic initiatives and current business issues to improve customer experiences by maintaining readiness of an item across all the channel we serve.

Roles & Responsibilities:

Core Responsibilities:

• Responsible for synchronizing and coordinating with internal and external business team to fully maintain item data quality at Lowe s. Addressing queries and provide effective resolutions to vendors and stakeholders.

• Responsible for thought leadership regarding Completeness, Accuracy & Quality to optimize product information that enables consumer confidence in making a buying decision.

• Execute maintenance in taxonomy structure and categorization of product categories.

• Ensures Lowe s product descrtiption is accurate on the website and troubleshoot arising issues which compromises the quality of product titles.

• Serves as a subject matter expert to support Quality initiatives in growth of the online business, inclusive of process improvement and automation efforts.

• Researches industry best practices regarding item data attributes and provides organizational insights to leadership.

• Responsible for proactively monitoring Quality metrics and risk mitigation on item health and readiness progress.

• Ensure that the item level attribute aligns and supports categories enabling consumers to locate items efficiently

• Supports in the execution of efforts to put new processes in place to enhance Lowe s ability to maintain the library of items.

• Partner with an offshore team to execute item lifecycle management activities

• Responsible for initial and ongoing data quality for all products throughout the Lowe s assortments.

• Monitors various product feedback mechanisms, such as customer reviews and complaints regarding product quality, and takes action to drive data quality resolution.

Years of Experience

1-2

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

Bachelors Degree - Business Administration or related field

Skill Set Required

Primary Skills (must have)

• Online / Retail Merchandising/ Vendor Management / Supplier Relationship Management / Data Management

• Understanding of merchandising assortment and associated product classifications

• Strong organization, analytical, and customer service skills.

• Effective interpersonal communication skills; proven ability to communicate with technology and business partners

• Process analysis and improvement skills.

• Moderate to Advanced Excel and Microsoft Office Applications

Secondary Skills (desired)

• Understanding the business and the mission-critical/technical and functional skills needed to do his/her job. This includes knowledge of various types of business propositions, how businesses operate in general, and easily learning new methods and technologies.

• Communicating effectively and the ability to convey information clearly and accurately, as well as choosing the most effective method of delivery (e.g., email, phone, face-to-face). This includes using a technically sound communication style both verbally and in writing.

• The ability to take decisions and solve routine problems and make fact-based decisions. Taking ownership of ones own work tasks and deliverables. This includes using available information sources (e.g., business metrics, policies and procedures, coworkers) to make decisions..

• To be organized, resourceful, and planful. This includes the ability to leverage multiple resources to get things done and lay out tasks in sufficient detail.

• Relating skillsets to engage with employees across the organization. Being friendly and interpersonally agile. This includes being approachable and the ability to make pleasant first impressions and build solid relationships.

Lowe s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act s privacy provisions.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.