Posted:1 week ago|
Platform:
Work from Office
Full Time
1. Driving attempt conversion and improving customer experience through process excellence and influencing partner behaviour
2. Driving Key projects and program managing the E2E execution from inception till stabilization 3. Managing and coordinating with all stake holders - both internal and external4. End to end process mapping, identification of gaps and executing service excellence strategies at the hub level through various checks and balances by collaborating with Ops and Experience coaches5. Identifying Customer and Seller dissonances / improvement opportunities and partner with business to recommend actions. i.e. Applicable actions on defaulters and repeat offenders 6. Monitoring adherence of standards, ethics, and performance through regular visits to the assets and collaboration with state/regional leaderships7. Collaborate with Cluster Ops, Training, HR, Design, and other support functions for an improved experience of both internal customers (field executives) and external customers (customers)9. Should be able to respond to ad-hoc requests for data/insights to support business needs10. Understand and report key NPS drivers for each major experience levers and manage E2E11. Mentor the team and manage the MIS, Projects, Routines, Periodical Reviews closely. Also groom successors within the function as applicable and ensure best E-SAT from the Team. 12. Having Good knowledge in SQL, Phython, R Language , where excel work can be converted to Automation
Flipkart
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
10.0 - 15.0 Lacs P.A.
chandigarh
2.75 - 4.5 Lacs P.A.
1.0 - 4.0 Lacs P.A.
chennai
6.0 - 10.0 Lacs P.A.
hyderabad
5.0 - 8.0 Lacs P.A.
2.0 - 5.0 Lacs P.A.
Experience: Not specified
5.0 - 5.0 Lacs P.A.
hyderabad, gurugram, delhi / ncr
4.0 - 9.0 Lacs P.A.
bengaluru
Experience: Not specified
1.5 - 2.5 Lacs P.A.
Experience: Not specified
2.0 - 6.0 Lacs P.A.
